Hub Operations Supervisor

About the role

AIT Middle-Mile Network Hub Operations Supervisors oversee all operational and logistical activities at AIT’s hub locations during their assigned shift. They establish and enforce safety protocols in line with AIT Worldwide Logistics and OSHA policies, lead the hub operations team (including agents, leads, and forklift operators), and serve as the subject-matter expert for Middle-Mile Network activities such as routing, re-routing, and adding lanes to ensure on-time service. Supervisors collaborate with the AIT Middle-Mile Network corporate team to plan and execute service, manage workflow, control costs, and drive process improvements while upholding AIT’s Core Values.

Responsibilities

• Manage and provide leadership to all members of the AIT Middle-Mile Network Hub operation as assigned.
• Ensure dock activities are executed as planned while supporting Hub Operations Agents, Warehouse Leads, and Forklift Operators with their duties.
• Move materials throughout the warehouse using a forklift.
• Provide input for scheduling updates regarding staffing and booking of additional linehauls to service freight.
• Assist in identifying and improving service and operations-related issues in the Hub station, including on-time delivery, accurate data entry, and efficient warehouse operations.
• Track shipment performance and develop strategic processes to proactively improve efficiencies and reduce dwell time in the assigned location.
• Manage all staff directly through team coaching on performance, job assignments, and training.
• Manage staff scheduling to maximize productivity and minimize expenses.
• Ensure workforce is active and productive, making all decisions regarding overtime and reduction in hours during the assigned shift.
• Understand, process, and execute activities from data provided by management and other sources, and provide workable actions from the processed data/information.
• Lead pre-shift meetings daily while on duty to ensure alignment.
• Collect information regarding activity prior to shift, during shift, and proactively align and present the information to the Hub Manager.
• Ensure a safe working environment through consistent practice of safety programs and procedures.
• Provide full operational services when required directly to the customer.
• Demonstrate leadership through work ethic and high performance.
• Arrange product pickups and deliveries with transportation companies and route drivers accordingly.
• Monitor staff overtime and schedules.
• Develop and roll out corrective action plans when targets are not met.
• Develop and execute the station’s operations strategy for AIT.
• Perform other duties as assigned.
• Comply with all policies and standards.

Requirements

• High School Diploma (Required).
• Bachelor’s Degree (Preferred).
• 5+ years of experience in operational Logistics or Supply Chain Management (Preferred).
• 5+ years of experience in Warehouse Management (Required).
• 5+ years of Supervisory or Managerial Experience (Required).
• Forklift Certification – Manufacturing/Forklift Certification (Required).

Skills

• Ability to communicate with all levels (both written and verbal) according to the appropriate audience (High).
• Ability to work collaboratively within a team (High).
• Excellent organizational skills and detail-oriented (High).
• Ability to control stressful situations in a calm, professional manner (High).
• Strong interpersonal, communication, and team-building skills (High).
• Excellent leadership and decision-making skills (High).
• Ability to work in a fast-paced and high-volume environment (High).
• Ability to supervise and delegate tasks (High).
• Ability to demonstrate leadership through work ethic and high performance (High).

Benefits

• Medical, Prescription, Health Savings Account, and Flexible Spending Accounts.
• Dental and Vision coverage.
• Life, AD&D, and Disability insurance.
• Supplemental Health and Pet Insurance.
• 401(k) retirement plan.
• Tuition Reimbursement.
• Paid Parental Leave.
• Employee Support programs.
• Paid time off: 10–20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.