HUB Manager

What will you do?

• Sets operational goals for programs administered by external hub vendor(s).
• Tracks external hub vendor performance and ensures that operational goals are met.
• Pairs with external vendor(s) to continuously identify opportunities to decrease deliverable turn-around time and improve quality and accuracy of deliverables.
• Collaborates with training team to educate Reimbursement Liaisons and sales colleagues on how to appropriately present Glaukos HUB access programs to customers.
• Delivers regular and ad-hoc reporting on HUB operations (i.e., deliverable turnaround time and accuracy/quality).
• Creates and maintains HUB process maps and SOPs.
• Proactively manages HUB spend within budget.
• Solves escalations from customers, Reimbursement Liaisons, and Patient Support Specialists concerning HUB services and deliverables.

How will you get here?

• Bachelor’s degree in related field. Master’s degree is a plus.
• 8+ years of relevant experience preferably in healthcare, health insurance, or life sciences (pharma/med-device).
• Experience managing HUB services for a pharmaceutical or medical device manufacturer.
• Demonstrated ability to resolve patient access barriers.
• Prior experience at a leading pharmaceutical/device HUB provider a plus - Rare disease experience a plus.
• Demonstrated analytical, problem-solving, and relationship-building skills.
• Excellent verbal and written communication skills, organizational and leadership skills.
• Program/project management skills and the ability to set clear goals to get desired results.
• 20% travel to attend conferences, team meetings, etc.