Hub Associate / Van Driver (Seasonal - NY/NJ)

About the Role

Under limited supervision, this position focuses on supporting Hub fulfillment operations and maintaining functionality in the absence of the Hub Manager. The role emphasizes a customer-centered approach, enhancing the boating experience by delivering high-quality service and product expertise.

Responsibilities

• Fulfillment Delivery
  • Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently.
  • Communicate with customers and managers to ensure an excellent shopping experience.
  • Load vehicles to support routing sequence; use routing apps to deliver and pick up product.
  • Provide quality delivery practices (timeliness, safe handling) to customers.
  • Utilize company-provided technology to document all deliveries.
  • Drive responsibly to represent the company and brand.
  • Carry out transfers from Stores and Hubs within the assigned route.
  • Interact with customers during deliveries and inform them of upcoming events and promotions.
  • Maintain vehicles to be clean, organized, fueled, and properly stored.
  • Ensure general vehicle maintenance and report any operating concerns, damage, or malfunctions immediately.
• Fulfillment Operations
  • Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders.
  • Use efficient methods for product selection and transfer to shipping areas.
  • Handle customer returns according to SLAs and company policies.
  • Keep the shipping station neat, clean, and well-organized.
  • Replenish packing and shipping supplies daily.
  • Identify and escalate bottlenecks or challenges in the fulfillment process.
• Other Duties
  • Assist customers with in-store purchases, product selection, and provide knowledgeable recommendations.
  • Support restocking efforts and product placement within the Store.
  • Perform additional tasks as assigned to support Hub and/or Store operations.

Requirements

• Skills/Abilities
  • Exceptional verbal and written communication skills.
  • Strong interpersonal skills and ability to deliver excellent customer service.
  • High attention to detail and strong organizational abilities.
  • Proven ability to prioritize and meet deadlines in high-demand situations.
  • Solid analytical skills to identify issues and find effective solutions.
  • Ability to perform well in a dynamic, sometimes high-stress setting.
  • Ability to obtain and maintain Hazardous Materials Certification.
  • Ability to obtain and maintain Forklift Operator Certification.
• Education and Experience
  • High school diploma or equivalent required.
• Physical Requirements
  • Continuous standing and walking throughout the retail space.
  • Continuous operation of a motor vehicle.
  • Ability to wear and communicate through a headset continuously.
  • Frequent climbing, bending, stooping, and twisting.
  • Occasional operation of equipment, including forklifts.
  • Must be able to lift up to 50 pounds to shoulder height unassisted frequently.
• Other Requirements
  • Must be at least 21 years old.
  • Must maintain a valid driver’s license and satisfactory driving record.
  • Willing to submit to a pre-employment drug screen and DMV checks.
  • Willing to work a varied shift based on business needs, including unscheduled overtime.

Benefits

West Marine offers a wide range of benefits, including medical, dental, and vision coverage, various voluntary benefits, 401k, and paid time off. Eligibility and additional information can be found at www.embbenefits.com/wm-home/.

Pay

Compensation for this position ranges from $18.42 to $20.55 per hour, depending on the candidate's experience.