Hub Associate / Van Driver (Full Time)

Duties/Responsibilities

• Fulfillment Delivery
• Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently
• Communicate with customers and managers, helping to ensure an excellent shopping experience
• Loads vehicle to support routing sequence; use routing apps to deliver and pickup product
• Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to customers
• Utilize Company provided technology to document all deliveries
• Drive responsibly to properly represent the company and our brand
• Carry out any transfers from Stores and Hubs within their route
• Interact with Customers during deliveries and inform them of upcoming events and promotions
• Maintain vehicles to be clean (internally and externally), organized, fueled, and in a properly stored condition
• Communicate vehicle operating concerns, damage or malfunctions immediately to the Hub Manager as they arise
• Fulfillment Operations
• Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders
• Use efficient methods for product selection and transfer to shipping areas to optimize time
• Handle customer returns according to SLAs and company policies
• Keep the shipping station neat, clean, and well-organized always
• Replenish packing and shipping supplies daily to ensure smooth operation
• Identify and escalate any bottlenecks or challenges in the fulfillment process to the Hub Manager

Required Skills/Abilities

• Exceptional verbal and written communication skills for clear, professional interactions
• Strong interpersonal skills, delivering excellent customer service and product knowledge to foster positive customer experiences
• High attention to detail and strong organizational abilities to manage tasks efficiently
• Prioritize and meet deadlines, even in high-demand situations
• Solid analytical skills to identify issues and find effective solutions
• Ability to perform well in a dynamic, sometimes high-stress setting, maintaining composure and efficiency
• Proven ability to obtain and maintain Hazardous Materials Certification
• Proven ability to obtain and maintain Forklift Operator Certification

Education And Experience

• High school diploma or equivalent required

Physical Requirements

• Continuous standing and walking throughout the retail space
• Continuous operation of a motor vehicle
• Frequent climbing, bending, stooping, and twisting
• Occasionally operate equipment, including forklifts
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently

Other Requirements

• Must be at least 21 years old
• Must maintain a valid driver’s license and satisfactory driving record
• Willing to submit to a criminal background check, a pre-employment drug screen and DMV checks per the West Marine Driver Fleet Safety Program
• Willing to work a varied shift based upon business needs, including unscheduled overtime

Benefits

• Medical/dental/vision
• Variety of voluntary benefits
• 401k
• Paid time off

Compensation Range

The compensation range for this position is $19.00 to $21.00 per hour, based on the candidates experience.