Hub Associate / Van Driver (Full Time)

About the Role

Under limited supervision, this position focuses on supporting Hub fulfillment operations and maintaining functionality in the absence of the Hub Manager. The role emphasizes a customer-centered approach, enhancing the boating experience by delivering high-quality service and product expertise.

Responsibilities

Fulfillment Delivery

• Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently.
• Communicate with customers and managers to ensure an excellent shopping experience.
• Load vehicles to support routing sequence; use routing apps to deliver and pick up product.
• Provide quality delivery practices (e.g., timeliness, safe handling) to customers.
• Utilize company-provided technology to document all deliveries.
• Drive responsibly to properly represent the company and brand.
• Carry out transfers from Stores and Hubs within the route.
• Interact with customers during deliveries and inform them of upcoming events and promotions.
• Maintain vehicles to be clean (internally and externally), organized, fueled, and properly stored.
• Ensure general maintenance/upkeep to guarantee vehicles operate safely.
• Communicate vehicle operating concerns, damage, or malfunctions immediately to the Hub Manager.

Fulfillment Operations

• Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders.
• Use efficient methods for product selection and transfer to shipping areas to optimize time.
• Handle customer returns according to SLAs and company policies.
• Keep the shipping station neat, clean, and well-organized at all times.
• Replenish packing and shipping supplies daily to ensure smooth operation.
• Identify and escalate any bottlenecks or challenges in the fulfillment process to the Hub Manager.

Other Duties

• Assist customers with in-store purchases, product selection, and provide knowledgeable recommendations.
• Support restocking efforts and product placement within the store.
• Perform additional tasks as assigned to support Hub and/or Store operations.

Requirements

Skills & Abilities

• Exceptional verbal and written communication skills for clear, professional interactions.
• Strong interpersonal skills, delivering excellent customer service and product knowledge.
• High attention to detail and strong organizational abilities.
• Proven ability to prioritize and meet deadlines, even in high-demand situations.
• Solid analytical skills to identify issues and find effective solutions.
• Ability to perform well in a dynamic, sometimes high-stress setting, maintaining composure and efficiency.
• Ability to obtain and maintain Hazardous Materials Certification.
• Ability to obtain and maintain Forklift Operator Certification.

Education & Experience

• High school diploma or equivalent required.

Physical Requirements

• Continuous standing and walking throughout the retail space.
• Continuous operation of a motor vehicle.
• Ability to wear and communicate through a headset continuously.
• Frequent climbing, bending, stooping, and twisting.
• Occasional operation of equipment, including forklifts.
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently.

Other Requirements

• Must be at least 21 years old.
• Must maintain a valid driver’s license and satisfactory driving record.
• Willing to submit to a criminal background check, pre-employment drug screen, and DMV checks per the West Marine Driver Fleet Safety Program.
• Willing to work a varied shift based on business needs, including unscheduled overtime.

Benefits

West Marine offers a wide range of benefits, including medical, dental, and vision coverage, various voluntary benefits, 401k, and paid time off. Eligibility and additional information can be found on our benefits page at www.embbenefits.com/wm-home.