HUB ADMINISTRATOR

About the role

The Administration Hub provides essential administrative and operational support across Jewish Care’s services in East London and Essex. Acting as a central point of contact, the Hub ensures a high standard of customer service for colleagues, residents, tenants, members, families and visitors. The Hub supports a wide range of functions including reception services, financial administration, HR processes and health & safety compliance, helping to streamline workflows and support effective service delivery across multiple sites.

Responsibilities

• Acting as a first point of contact for visitors, staff and residents
• Managing enquiries by phone, email and in person
• Creating a welcoming, professional front-of-house environment
• Maintaining accurate records and documentation across systems
• Supporting meeting coordination, visitor management and ID badge issuance
• Logging maintenance requests and ensuring health & safety documentation is up to date
• Managing office supplies and supporting basic financial and procurement tasks
• Ensuring confidentiality and data protection standards are upheld
• Assisting with HR administration, recruitment processes and payroll support
• Supporting transport bookings and responding to general queries
• Handling personal allowance top-ups and signposting to relevant internal teams

Requirements

You will be organised, customer-focused and comfortable working in a busy, multi-task environment. You Will Have GCSEs (or equivalent) in English and MathsExperience delivering high-quality customer serviceExperience using systems, spreadsheets and Microsoft Office applicationsStrong communication skills, both written and verbalGood attention to detail and ability to prioritise tasks and meet deadlinesExperience working collaboratively as part of a team

Qualifications

It Would Be Beneficial If You Also Have Experience supporting financial or HR-related processesBasic knowledge of health & safety, data protection and confidentialityWillingness to undertake First Aid and Defibrillator training

Skills

Organised, customer-focused, multi-task capable, strong communication skills, attention to detail, ability to prioritize tasks and meet deadlines, collaborative team player, experience in customer service, experience in HR or finance, experience in health and safety, experience in data protection and confidentiality, willingness to undertake First Aid and Defibrillator training

Benefits

Fixed term for 12 months

Pay

Not specified

Schedule

5 days per week, onsite, working an average of 36.25 hours per week, Monday to Friday