HT Case Manager

About the role

A Safe Place is a 501(c)(3) nonprofit organization, incorporated as Lake County Crisis Center for the Prevention & Treatment of Domestic Violence Inc. This position is located in Libertyville, IL and ensures compliance with Medicaid billing requirements, documentation standards, and regulatory expectations, while maintaining adherence to CARF standards and accreditation guidelines.

Responsibilities

• Attend Task Force Steering Committee, Lake County Coalition against Human Trafficking, and Victim Identification Subcommittee.
• Assist with an on-call rotating schedule at the required shelter and Transitional housing locations, including one weekend every 6 to 8 weeks with two weekdays off.
• Provide crisis response and intensive case management, including assessment of client needs, treatment planning, safety planning, referrals, client assistance items, and advocacy within designated communities.
• Complete IMCAT/IMCANS assessments collaboratively with clients in accordance with agency standards and required timelines to identify needs, strengths, and priorities and inform individualized service planning.
• Develop, implement, monitor, and update individualized service plans in collaboration with clients.
• Complete Human Trafficking Assessment with Human Trafficking clients.
• Assist with calls from Law Enforcement to provide immediate onsite and offsite support to Human Trafficking victims.
• Enroll clients in Public Assistance Programs (e.g., TANF, cash aid, childcare assistance, SNAP, medical).
• Conduct intake and assessment for entry of service in collaboration with incoming clients.
• Complete and update individualized safety planning in collaboration with clients based on identified needs, risk factors, and changing circumstances.
• Conduct danger assessments with each client to evaluate the level of danger.
• Assist with crime victim compensation claims, provide information and referrals, document services provided, and conduct routine follow-ups to ensure client needs are addressed across multiple systems.
• Maintain confidentiality standards consistent with A Safe Place policies and Domestic Violence laws.
• Participate in staff meetings, case management, and other training and meetings as requested.
• Foster and nurture relationships with community partners in offsite locations.
• Effectively communicate with the agency to assure quality service for clients.
• Refer clients to appropriate community resources and facilitate access to those resources.
• Provide client-centered supportive services, advocacy, referrals, and resource coordination to assist clients in achieving identified service plan goals and increasing safety, stability, and self-sufficiency.
• Ensure documentation in records is appropriate, accurate, timely, and in accordance with agency policies and funding requirements.
• Provide information on the Illinois Domestic Violence Act, Human Trafficking, Orders of Protection, and stalking laws to enhance client safety and abuser accountability.
• Work as a team player in the organization.
• Conduct, attend, and participate in appropriate training and education as requested.
• Perform additional responsibilities as assigned.

Requirements

• Minimum: Bachelor’s degree in Social Work, Counseling, Education, or a closely related field.
• Excellent written and oral communication skills for completing record documentation, developing group materials, expressing information clearly and concisely, and participating in training and education.
• Bilingual preferred but not required.
• Flexible schedule to meet the needs of clients.
• Excellent interpersonal skills demonstrating genuine concern and respect toward clients and other staff.
• Ability to provide active listening, encouragement, and support to clients.
• Ability to motivate clients into action, engage them in training and education, and support their progress toward achieving service plan goals and personal independence.
• Ability to accept, understand, and relate sensitively to people of varied socio-economic, racial, cultural, and experiential backgrounds.
• Commitment to the philosophy and program of A Safe Place, including a commitment to survivors' and children’s issues, belief in helping to create a society free from violence, and working in a cooperative environment.

Schedule

This is an on-call 24/7 position, including one weekend every 6 to 8 weeks with two weekdays off.