HSPD-12: Government Badging & Credentialing Specialist (Philadelphia, PA)

About the role

Citizant is a leading provider of professional IT services to the U.S. government, focusing on Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support for the Departments of Homeland Security and Treasury. The company seeks ethical, talented, passionate, and committed “A Players” who align with its core values: Drive, Excellence, Reputation, Responsibility, and a Better Future, maintaining a collaborative, supportive small‑company culture.

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Responsibilities

• Schedule appointments and/or service walk‑ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
• Answer phone calls and email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying applicant identity and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
• Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
• Ensure all required documents and forms are properly completed and submitted according to established guidelines.
• Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts, using approved verification methods.
• Handle sensitive personal information carefully, adhering to data protection regulations and organizational security protocols; maintain security and integrity of collected data and prevent unauthorized access or disclosure.
• Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow; provide excellent customer service to address questions and concerns.
• Manage escalations by listening, understanding, and responding to customer needs and expectations; de‑escalate problematic concerns while maintaining a calm, friendly demeanor.
• Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered; prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
• Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment; participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
• Attend local hiring events 3‑4 times a month (may vary depending on business need).
• Perform other job‑related duties as assigned.

Requirements

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• High school diploma or GED certification.
• U.S. Citizenship required; active Public Trust/MBI clearance or ability to obtain one.
• Physical requirements: primarily sedentary work; occasional stair climbing; periodic standing and/or walking for extended durations; occasional reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25‑30 lbs.; requires typing for most of the day; effective communication through frequent periods of talking and listening is essential.

Benefits

• Medical, dental, and vision insurance
• Life and Disability Insurance
• 401(k)
• Generous Paid Time Off (PTO)
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition Assistance & Professional Development Program

Pay

$19.72 (hourly)