HSPD-12: Government Badging & Credentialing Specialist (Jacksonville, FL)

About the Role

Citizant is a leading provider of professional IT services to the U.S. government, focusing on the Departments of Homeland Security and Treasury. We seek ethical, talented, and passionate "A Players" who align with our core values: Drive, Excellence, Reputation, Responsibility, and a Better Future.

Responsibilities

• Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets
• Answer phone calls/email inquiries related to PIV credentials and access control matters
• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy
• Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants
• Ensure all required documents and forms are properly completed and submitted according to established guidelines
• Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts
• Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process
• Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure
• Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow
• Provide excellent customer service to address questions and concerns related to the enrollment process
• Escalation management involves listening, understanding, and responding to customer needs and expectations
• De-escalate problematic customer concerns, maintaining a calm, friendly demeanor
• Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered
• Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files
• Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills
• Attend local hiring events 3–4 times a month (may vary depending on business need)
• Perform other job-related duties as assigned

Requirements

• Experience with Microsoft Excel for data management, coordination, and reporting
• Ability to adapt to changing security procedures and requirements
• Prior experience in a similar role, customer service, or administrative position may be advantageous
• Attention to detail and strong organizational skills
• Excellent interpersonal and communication skills
• Ability to handle confidential information with discretion
• High School diploma or GED certification
• US Citizenship is required
• Active Public Trust/MBI clearance or the ability to obtain one

Physical Requirements

• Primarily sedentary work
• Occasional instances of stair climbing
• Periodic standing and/or walking for extended durations may be required
• Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25–30 lbs
• Requires typing for most of the day
• Effective communication through frequent periods of talking and listening is essential

Benefits

• Medical, dental, and vision insurance
• Life and Disability Insurance
• 401(k)
• Generous Paid Time Off (PTO)
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition Assistance & Professional Development Program

Pay

$18.23 Hourly