HSN Customer Service Specialist
Your Opportunity, Your Team
Your Opportunity, Your Team Our Customer Service Specialist supports HSN, and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.
Where You'll Work
This role is remote; job seekers must reside in Tennessee to be considered. You will work from home.
What You'll Do
- Handle a high volume of inbound customer inquiries.
- Offer additional products on each customer interaction.
- Aid customers with questions while personalizing the experience for each caller.
- Call may include confirming refunds, taking payments, placing orders, and analyzing account data.
- Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
- Report to an assigned Customer Service Supervisor.
What You'll Bring
- Provide a distraction free work from home environment.
- 12 months or more of customer service experience.
- Learn and work in a virtual environment.
- Communicate with a variety of styles.
- Navigate multiple systems and screens.
- Follow HSN computer system requirements.
- Troubleshoot own technical problems (partner with IT when needed).
- Available to work weekends, holidays, and additional hours.
- Spanish speaking bilingual opportunity available.
Total Rewards
This is a remote position. Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
About QVC Group
QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. QVC Group, Inc. is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.