HSKP Property Manager

Key Responsibilities

• Supervise HKM staff to ensure productivity, quality, professionalism, and strong team morale.
• Oversee and assign daily duties and confirm all work meets cleanliness and presentation standards.
• Provide HKM secondary coverage when needed to maintain operational continuity.
• Conduct One-on-One meetings with HKM to support leadership development and performance growth.
• Review and edit schedules/templates for Property Care staff.
• Manage performance documentation, including write-ups, warnings, and terminations.
• Maintain staff compliance with uniforms, name tags, schedules, and company policies.

Unit Quality & Operational Oversight

• Perform regular inspections of all units, documenting cleanliness, condition, and setup.
• Avoid delays in completing and/or updating tasks.
• Run weekly Building Forecast Reports and assign staff based on arrivals, departures, and expected workload (including holiday adjustments).
• Ensure Housekeeping Supervisors are proactive and complete assignments for current and next-day arrivals.
• Oversee ON/OFF rental transitions to verify procedures are followed and units meet BR standards.
• Complete minor repairs, light maintenance, and some preventative maintenance tasks as needed.

Owner Relations

• Serve as the primary point of contact for owners, providing timely and professional communication.
• Coordinate with OM and other Brett/Robinson representatives on owner-specific requests, issues, or escalations.
• Document all owner interactions and follow-up actions.
• Handle owner injuries, follow-up calls, and complete necessary reports.
• Review owner complaints and owner surveys, and assist with: Owner statements, Revenue and booking questions, Online photos, décor, and upgrade recommendations, Scheduling private cleans, Proactive outreach calls to owners, and Maintain updated portfolio notes.
• Communicate proactively during major water or weather-related events.
• Address guest damage vs. rental wear concerns.

Payroll & Administrative Duties

• Verify payroll accuracy, including clock-in/out times, lunch breaks, and hours worked for HKM and piece rate employees.
• Reconcile payroll between platform systems.
• Submit weekly schedules by Thursday.
• Submit termination documentation when employees resign or separate.

Maintenance Coordination

• Monitor unit condition and document issues that require corrective action.
• Follow up maintenance on outstanding work orders until resolution.
• Assist as needed with building partner duties, projects, and special assignments, and coverage.

Physical Requirements

• Ability to perform physical activities that require moving one’s whole body, such as climbing, lifting, balancing, walking, stooping, kneeling, squatting, pushing, and pulling.
• Activities often also require considerable use of the arms and legs, such as in the physical handling of materials, climbing stairs, and kneeling.
• Ability to lift, carry, or move up to 40 pounds on a regular basis.
• Ability to use janitorial and office supplies/products on a regular basis.
• Ability to operate standard office equipment, including computers, phones, and other necessary devices.
• Ability to work in a client-facing environment for extended periods of time, including exposure to heat, humidity, and inclement weather.

Minimum Requirements

• A High School Diploma or GED required; prior experience in hospitality, property operations, or customer service preferred.
• Ability to communicate professionally with clients, owners, guests, and team members.
• Basic math and cash-handling skills, including audits and payment processing (as applicable).
• Highly detail-oriented with strong organizational skills, and ability to multitask in a fast-paced, client-facing environment.
• Reliable transportation with ability to use personal vehicle for company related tasks when necessary.