HRIS Support Specialist

About the role

The HRIS Support Specialist’s primary responsibilities include entering employee changes in HRIS, ensuring data in the system is accurate and up to date, and serving as a point of contact for the Human Resources Information System for employees and management within Towne.

Compensation

The good‑faith compensation range for this role is $55,000‑$65,000, based on the role, market, internal equity, and candidate qualifications.

Responsibilities

• Provide support for all lines of business by assisting with troubleshooting efforts to diagnose and solve problems within HRIS, including corrections to employee data, report requests, login issues, and access to timecards.
• Work with managers and lines of business to enter employment‑related changes (e.g., transfers, promotions, pay increases, terminations) to employee profiles in HRIS and approve entries made by others as needed; notify other departments and process owners as required.
• Maintain approval requirements related to employment‑related changes for various divisions.
• Maintain a high level of accuracy and data integrity.
• Assist with creating and maintaining HRIS functional documentation, standard operating procedures, and a documentation library of procedures and available reports for users.
• Assist with training on HRIS, its related processes within the organization, and any new functionality if implemented.
• Provide process‑improvement recommendations based on company and user needs.
• Assist managers and upper‑level management with salary requests and job/salary history information as needed.
• Create various ad‑hoc reports to meet the needs of departments and lines of business within the Towne enterprise.
• Attend regular training opportunities and user conferences to stay abreast of changes within the system.
• Handle other duties and special projects as assigned.

Minimum Required Skills & Competencies

• Advanced knowledge of Microsoft Office products (Excel, Outlook, Access).
• High attention to detail.
• Ability to maintain large amounts of data such as facts, figures, and numbers.
• Ability to maintain strict confidentiality at all times.
• Ability to troubleshoot and research in order to solve problems.
• Ability to collaborate and interact with individuals at all organization levels.
• Ability to adapt to a changing pace, environment, and ever‑changing priorities.
• Ability to prioritize requests and manage time accordingly.
• Exercises sound judgment and decision‑making skills.
• Excellent oral and written communication skills; able to communicate and interact with both employees and management at all levels.
• Excellent organizational skills.

Desired Skills & Competencies

• Bachelor’s degree in human resources, business, information management, project management, or a related field.
• Experience in human resources, system analysis, project management, and/or process improvement.
• Certification in Human Resources, IT, or Project Management.
• Knowledge of human resources and payroll processes.
• Ability to develop measures and report on key performance indicators.
• Experience with UKG/UltiPro HR system, or a similar HR system.

Physical Requirements

• Express or exchange ideas by means of spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally; use arms and legs; sit most of the time.
• Close visual acuity to analyze data, view a computer terminal, read, and prepare documentation.
• Not substantially exposed to adverse environmental conditions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.