HRIS Support Analyst

About the role

ROCKCREST is seeking experienced HRIS Support Analysts to support our clients across a variety of HR technology needs. In this role, you'll partner directly with clients to provide ongoing HRIS administration, system support, configuration, troubleshooting, and optimization across leading HCM platforms. We are looking for professionals with hands-on experience in one or more of the following platforms: ADP Workforce Now, UKG Ready, UKG Pro, Dayforce, Paycom, Paycor, or Paylocity. The ideal candidate has strong functional HRIS knowledge and enjoys solving system challenges, improving processes, and helping organizations get more value from their HR technology.

Responsibilities

• Provide ongoing HRIS administration, configuration, troubleshooting, and functional support for client HCM environments.
• Partner with clients to understand business needs, resolve system challenges, and recommend system enhancements and process improvements.
• Configure, maintain, and optimize HRIS functionality across areas such as Payroll, Benefits Administration, Time & Attendance, Recruiting, Onboarding, Performance Management, Talent Management, and Reporting.
• Support system testing, data validation, configuration changes, upgrades, and ongoing optimization initiatives.
• Troubleshoot system issues, identify root causes, and implement effective solutions while maintaining data integrity.
• Deliver end-user training, documentation, and knowledge transfer to support long-term client success.
• Build strong client relationships and serve as a trusted resource for ongoing HRIS support and optimization.

Qualifications

• Hands-on experience administering, configuring, optimizing, or supporting one or more of the following platforms: ADP Workforce Now, UKG Ready, UKG Pro, Dayforce, Paycom, Paycor, or Paylocity.
• Experience supporting HRIS functionality across areas such as Payroll, Benefits, Time & Attendance, Recruiting, Onboarding, Performance Management, Talent Management, and Reporting.
• Strong understanding of HR, payroll, benefits, and workforce management processes.
• Experience troubleshooting HRIS issues, configuring systems, performing testing, and supporting end users.
• Strong problem-solving, communication, and client-facing skills.
• Ability to manage multiple priorities while delivering a high level of client service.
• Previous consulting experience or experience supporting multiple client environments is a plus.