HRIS Manager

Duties And Responsibilities

• Serve as the system owner and primary administrator for UKG Pro and UKG Workforce/Time, overseeing configuration, maintenance, and optimization.
• Lead execution of UKG-focused enhancements, including workflows, business rules, pay rules, accruals, scheduling, and employee lifecycle processes.
• Manage ongoing system maintenance activities, including releases, patches, and configuration updates.
• Act as the primary escalation point for Tier 2/3 system issues, with a focus on UKG and oversight across other HR systems.
• Drive continuous improvement initiatives, identifying opportunities to streamline processes, improve automation, and enhance system usability.
• Provide oversight and support for other HR systems (e.g., Dayforce, SAP, ADP, and related platforms), ensuring effective system usage, data accuracy, and issue resolution.
• Ensure alignment and consistency of employee data across multiple systems, including validation and reconciliation activities.
• Oversee and support integrations and data flows between UKG and other HR systems, including payroll, benefits vendors, and third-party platforms.
• Monitor and manage interface performance and data exchanges, ensuring timely resolution of errors and data issues.
• Partner with HR, Payroll, and IT to ensure accurate data handoffs across systems and downstream processes.
• Lead system-related testing activities, including regression testing, payroll/time validation, and release cycles.
• Maintain HR data integrity across platforms, including audits, data validation, and discrepancy resolution.
• Design, develop, and maintain HR reporting and analytics, supporting operational, compliance, and leadership needs.
• Own and deliver recurring and ad hoc reporting, ensuring data accuracy and consistency across systems.
• Partner with IT to manage system security, access controls, and audit processes across HR platforms.
• Cook up vendor support activities, including UKG case management and support for other system vendors.
• Support audit and compliance activities, including SOX, payroll audits, and data privacy requirements.
• Develop and maintain HRIS documentation, configurations, and SOPs.
• Provide functional leadership and mentorship to HRIS Analysts, supporting skill development and best practices.
• Communicate system issues, project updates, and risks clearly to stakeholders and leadership.
• Participate in continuous improvement initiatives and special projects as assigned.

Knowledge, Skills, And Abilities

• Bachelor’s degree in Human Resources, Information Systems, Business, or a related field.
• 7+ years of HRIS experience, with significant hands-on responsibility supporting enterprise HR systems.
• Strong experience serving as a primary owner or lead administrator of UKG Pro and/or UKG Workforce Management/Time.
• Advanced expertise in UKG configuration, including: Employee data structures and workflows, Payroll setup (earnings, deductions, taxes), Time & attendance (pay rules, accruals, scheduling), Security roles and approvals.
• Experience supporting additional HR systems such as Dayforce, SAP, ADP, or similar platforms, including an understanding of how they interact within a broader HR technology landscape.
• Strong understanding of cross-system data flows, integrations, and reconciliation processes.
• Proven ability to troubleshoot and resolve complex system, integration, and data issues.
• Experience supporting HR system integrations and vendor interfaces (file-based and/or API-based).
• Strong understanding of HR, Payroll, and Time processes, particularly in a multi-site, multi-state, or multi-country environment.
• Advanced reporting and analytics experience, including development of reports and data extracts.
• Advanced Microsoft Excel skills (pivot tables, lookups, formulas); Power BI or similar tools preferred.
• Experience supporting audit, compliance, and data governance requirements (e.g., SOX, payroll audits).
• Strong analytical and problem-solving skills with a focus on root cause analysis and resolution.
• Able to manage multiple priorities and operate independently within a structured governance model.