HRIS Configuration Analyst IV

Position Summary

We are seeking a highly experienced Senior Workday Configuration Analyst (Tier IV) to serve as the top-tier escalation point for Workday production support and complex configuration changes. This role is responsible for resolving the most complex system issues, executing advanced configurations across modules, and ensuring stability, accuracy, and performance of the Workday platform.

About the Role

This individual operates as a deep subject matter expert (SME), partnering closely with HR, Payroll, and IT, and providing guidance to Tier I–III analysts while remaining hands-on in configuration, troubleshooting, and release execution.

Responsibilities

• Execute and maintain complex Workday configurations across modules including HCM, Payroll, Benefits, Absence, Recruiting, Talent, and Learning
• Design and implement advanced business processes, condition rules, calculated fields, and security configurations
• Act as the final escalation point (Tier IV) for unresolved issues, performing deep-dive root cause analysis and resolution of production defects
• Troubleshoot and resolve cross-functional, multi-module issues impacting system functionality, integrations, or data integrity
• Perform impact analysis for configuration changes and ensure alignment with existing system design
• Own and drive resolution of critical incidents, outages, and high-priority defects, ensuring minimal business disruption
• Provide guidance and direction to Tier I–III analysts on troubleshooting approaches and resolution strategies
• Monitor system health and proactively address recurring issues and systemic defects
• Partner with stakeholders to translate production issues into sustainable configuration solutions
• Maintain detailed documentation of issues, resolutions, and known errors
• Lead bi-annual Workday release support activities, including feature impact assessments, regression testing coordination, configuration adjustments and validation, and execute and support unit, integration, and user acceptance testing (UAT) for system changes
• Ensure all changes are thoroughly tested and production-ready prior to deployment
• Support deployment activities and post-release stabilization efforts
• Ensure accuracy, consistency, and integrity of Workday data through audits, validations, and issue resolution
• Troubleshoot data discrepancies across modules and correct via configuration or data loads
• Maintain and support Workday security roles and domain configurations, ensuring proper access and compliance
• Execute mass data changes and data loads using EIBs and other tools
• Support business users with ad hoc reporting and data analysis needs
• Partner with HR, Payroll, Talent Acquisition, and Operations teams to understand issues and deliver effective solutions
• Provide expert-level consultation on system capabilities and limitations within the context of support and enhancements
• Participate in functional discussions to refine requirements for enhancements and fixes
• Communicate complex technical issues and solutions in a clear, business-friendly manner

Gaming & Hospitality-Specific Support

• Support configurations related to: Shift-based and hourly workforce structures, Union rules and compliance requirements, High-volume seasonal hiring processes, Multi-property and multi-entity operations
• Ensure issues and changes align with gaming regulations, labor laws, and operational standards

Qualifications

• 8+ years of Workday experience, with strong emphasis on production support and configuration
• Proven experience operating at a Tier III+ level with escalation handling responsibilities
• Deep expertise across multiple Workday modules, including HCM, Payroll, Benefits, Absence, Recruiting, Talent, Learning
• Advanced skills in: Workday business process framework, Calculated fields and reporting, Security configuration and troubleshooting, Root cause analysis and complex issue resolution
• Strong ability to analyze and resolve cross-functional system issues
• Strong ability to work independently while managing multiple high-priority support items

Preferred

• Workday Pro Certifications in one or more modules
• Experience with Workday integrations (EIB, Core Connectors; Studio exposure preferred)
• Background in gaming, hospitality, or multi-entity environments
• Familiarity with Prism Analytics or advanced reporting tools
• Understanding of HR, payroll, and compliance processes