HRIS Analyst

Key Responsibilities

• Serve as a primary point of contact for HRIS related questions, troubleshooting, and user support.
• Investigate and resolve system issues, escalating complex matters to the Senior HRIS Specialist or software vendors as appropriate.
• Monitor and track HRIS support requests to ensure timely resolution and positive user experiences.
• Aid employees, managers, and HR team members with system navigation, transactions, and reporting needs.

Documentation & Knowledge Management

• Develop, maintain, and update HRIS procedures, process documentation, and user guides.
• Create clear and effective training materials for employees, managers, and HR users.
• Ensure documentation reflects current system functionality, business processes, and compliance requirements.
• Support the development of internal HRIS standards and best practices.

Testing & System Enhancements

• Participate in testing activities related to system upgrades, enhancements, fixes, and vendor releases.
• Develop and execute test scripts, document results, and identify defects or process impacts.
• Validate system functionality and data integrity before deployment into production environments.
• Support User Acceptance Testing (UAT) and coordinate feedback from stakeholders.
• Partner with HRIS vendors to investigate, troubleshoot, and resolve system defects, bugs, and performance issues.
• Manage vendor support tickets and track progress through resolution.
• Assist in system configuration including management of foundational objects, business rules, integrations, and role-based permissions.
• Partner with vendor partners on design, testing, and implementation of system enhancements.

Vendor & Issue Management

• Work with HRIS vendors to investigate, troubleshoot, and resolve system defects, bugs, and performance issues.
• Monitor vendor support tickets and track progress through resolution.
• Assist in system configuration including management of foundational objects, business rules, integrations, and role-based permissions.
• Partner with vendor partners on design, testing, and implementation of system enhancements.

Training & Adoption

• Deliver HRIS training to end users, managers, and employees.
• Support new system rollouts and adoption initiatives through training sessions and communication materials.
• Identify opportunities to improve user experience and increase system utilization.
• Promote best practices and consistent use of HR technology across the organization.

Data Integrity & Compliance

• Assist with data audits and validation activities to maintain system accuracy.
• Support maintenance of organizational structures, employee data, and system security roles following established procedures.
• Handle sensitive and confidential information in accordance with privacy, confidentiality, and compliance requirements.
• Ensure data and processes comply with company policies and applicable regulations.

Team Collaboration

• Work closely with the Senior HRIS Analyst, HR Operations, Payroll, IT, and other business stakeholders to support HR technology initiatives.
• Provide support for HR system projects and continuous improvement efforts as needed.
• Demonstrate flexibility and willingness to assist with additional responsibilities that support the HR Operations & Technology team's objectives.