HRBP- Contact Center

Job Responsibilities

• Serve as the primary point of contact for Contact Center leadership and employees on Workforce Planning, Talent Development, Employee Relations, Performance Management, as well as providing situational guidance.
• Collaborate and partner with Integrity’s People & Culture COEs to provide valuable responses and solutions to our employees related to payroll, benefits, and company policies.
• Support business unit leadership with talent management initiatives, including annual performance management process, employee engagement, succession planning, development planning and/or tools to support continuous development of our people.
• Consult with business unit management on promotions, transfers, and new hires in collaboration with People & Culture team and FP&A Leadership.
• Lead and support change management efforts, ensuring smooth transitions during organizational transformations, HR process improvements, and workforce restructures.
• Mediate and resolve employee relations issues; conduct thorough and objective investigations in partnership with leaders and legal team resources.
• Utilize people analytics and metrics to develop solutions and address gaps and capitalize on opportunities.
• Consult with business unit leadership on organizational design, restructuring as well as workforce and succession planning.
• Provide HR expertise in establishing HR procedures and best practices to guide our business units to achieve business excellence.
• Facilitate team building and professional development workshops as needed based on leadership needs.

Your Experience And Skills

• 4+ years of HR Business Partner experience, with strong expertise in Employee Relations and high-volume environments (Contact Center/Call Center experience preferred).
• Experience leading and managing business integrations, ensuring smooth transitions for employees and alignment of HR practices.
• Ability to design and execute programs that meet the needs of the organization.
• Ability to coach, mentor and advise where appropriate to help managers and employees grow and develop in alignment with business and personal goals.
• Proven ability to influence various levels of leadership without direct authority in both an in person and virtual environment.
• Strong judgement and analytical skills necessary to investigate complaints, advise on performance management, identify problems, and recommend solutions.
• Excellent internal consulting skills and ability to build partnerships at all levels within the organization.
• Significant experience of managing change within the employee relations arena.
• Demonstrated expertise and comprehension of ADA and FMLA regulations.
• Bachelor's degree (BA/BS) from 4-year college or university in human resources, business or related field.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge.