HR Support Specialist

Job Description

The Human Resource Support Specialist will assist with complex and specialized administrative tasks including, managing and overseeing records, and generating reports to support effective and efficient operations of the human resource department. The HR Support Specialist acts with personal, professional, and behavioral integrity-maintaining strict confidentiality of all department and system information. He/She is expected to provide exceptional customer and consultative service in order to answer questions about organizational policies, procedures, processes, benefits, and HR services. He/She completes projects and tasks as assigned by the Chief Human Resources Officer, Employee Relations Manager, or HR Operations Director.

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred.
• Three years of office experience preferred, with at least one year in human resources highly preferred.
• Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.
• Must have advanced knowledge and skill in utilizing Microsoft Access, Excel, Outlook, PowerPoint, and Word.
• Must demonstrate accurate numeric and alpha/numeric data entry skills.
• Epic, or other electronic medical record experience, preferred.
• Must demonstrate the ability to adapt to particular conditions, situations and people.

Physical Demands

Work is moderately sedentary: involves sitting with requirements to move about the facility, and to travel to another facility within the SRHS service area. Work involves using repetitive motions: substantial movements of the wrist, hands, and/or fingers while operating standard office equipment such as computer keyboard copier and 10-key. Prolonged periods of sitting at a desk and working on a computer. Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.

Mental Demands

• Work requires high attention to detail and accuracy.
• Must demonstrate keen mental faculties/assessment and decision-making abilities.
• Must demonstrate superior communication/speaking/enunciation skills to receive and give information (in person and by telephone).
• Must demonstrate strong written communication skills, to include the ability to write policies, instructional documents, and memos.
• Must possess emotional stability conducive to dealing with high stress levels.
• Must demonstrate the ability to work under pressure and meet deadlines.
• Must demonstrate exceptional superior customer service skills and professional etiquette.
• He/She must have knowledge of general human resource practices.
• Must have the ability to handle high volume of calls and face-to-face interactions daily while maintaining a positive attitude.
• Must be able to multi-task in a high-volume setting.
• Must be able to work in a highly structured, measurement-oriented environment.