HR Service Delivery Representative

About This Role

Wells Fargo is seeking a HR Service Delivery Representative. This role is responsible for service delivery and fulfillment activities in support of products and process for one or more Human Resources functional areas and includes responding to employee queries.

Proactively Seek Ways to Improve Processes

• Seek ways to improve processes including, but not limited to query resolution, records management, and fulfillment of various transaction processing requests related to HR products and processes for own work and work group

Support Service Delivery of HR Products and Processes

Perform moderately complex administrative, transactional, operational, or customer support tasks. Be responsible for moderately complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc.

Receive Direction from Supervisor and Escalate Non-Routine Questions

Receive direction from supervisor and escalate non-routine questions. Interact with immediate team as well as internal customers on wide range of information related to the area of responsibility.

Required Qualifications

• 2+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Call Center experience, working in a process-oriented environment
• Demonstrated ability to work with HR leaders and employees at all levels
• Experience with Workday and ServiceNow
• Strong prioritization and follow-up skills
• Demonstrated experience establishing and maintaining effective working relationships
• Demonstrates strong communication skills: consistently positive, friendly, articulate speaker who has excellent interpersonal skills
• Highly detail oriented with a high level of accuracy
• Thrives in a fast-paced, highly structured environment, and is able to access multiple computer systems, applications, and utilize search tools to find information

Job Expectations

• This role offers a hybrid schedule
• This role is not eligible for visa sponsorship
• This role is not eligible for relocation assistance
• Hours: 9:30 - 6:00 Eastern
• Posting Location: 1525 W. W T Harris Blvd - Charlotte, NC
• Posting End Date: 3 Aug 2026
• Job posting may come down early due to volume of applicants

Company Values

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.