HR Service Center Partner II

About the role

As a member of the Amcor North American Human Resources Operations Center, the Shared Services HR Service Center Partner II is a hands-on role where you will provide administrative and analytical support to the HR team and all other employees at varying levels within the organization. You will act as an HR support partner to the network via human resource information systems, knowledge base management, and case management for HR Shared Services. This role involves interpreting and completing complex data entry activities, ensuring data integrity within HR technology solutions, and providing quality internal customer-focused support within service level agreement expectations.

The HR Associate II will also take on project-focused work, including coordination of cyclical processes, events, and new initiatives. The ideal candidate welcomes constant change and is strategic, inventive, and tactical in implementation. This role serves as a valuable resource for team members, providing guidance and support to help them succeed while positively impacting how they experience organizational change and growth.

Responsibilities

• Serve as a subject matter expert and point of escalation to Service Center peers in assigned specialty space(s)
• Act as the escalation point-of-contact within the HR Service Center
• Provide project support for specialty areas and large-scale repeated processes
• Support and mentor peer HR Service Center team members as a subject matter expert across specialty spaces
• Engage with HR team members of focus areas to continually grow knowledge and receive/provide feedback
• Develop strong business relationships with all business functions you support, coaching and advising leaders on change management
• Assist Service Center Lead and Manager with complex inquiries impacting specialty space, or as assigned
• Draft, review, and distribute mass communications to appropriate individuals related to specialty space
• Assist the HR Service Center Lead in developing continuous process improvements to gain efficiencies in specialty spaces and department
• Review employee data forms and reports, interpret entry requirements, and complete complex data entry in HR technology solutions with accuracy
• Respond to all employee, manager, or HR inquiries via email and phone utilizing a case management tool
• Achieve resolution of cases at rates which meet or exceed established metric standards and service levels
• Audit employee data to ensure data integrity exists in all HR systems
• Respond to report requests of all complexities, and be a point of escalation for customized report requests to the Shared Services team
• Follow established escalation paths to resolve complex inquiries
• Maintain advanced knowledge of all HR plans and program designs
• Create and update team process and employee resource documents for all specialty spaces
• Maintain knowledge of HR trends, best practices, regulatory changes, and employment law, along with gaining Amcor business knowledge to best assist the colleague base
• Drive continuous process improvements to further gain efficiencies in focus area
• Ensure all activities are carried out in compliance with applicable legal and regulatory guidelines (e.g., AA, EEO, FLSA, ADA, etc.)

Requirements

• Bachelor’s degree required, preferably in Human Resources
• 2-3 years of experience in Human Resources
• In-depth knowledge of the principles, practices, and infrastructure of Human Resources

Skills

• Teamwork with peers and the broader HR team across all supported business units
• Exceptional value-added support to exceed internal customers’ needs aligned to their success
• Energy and passion with an eye towards continuous improvement in self and process
• Detail-oriented with excellent analytical, critical thinking, and problem-solving skills
• Ability to respect and maintain confidential information
• Self-motivated, proactive, and capable of working on own initiatives with limited supervision
• Maintains a positive and respectful attitude while working independently and in team environments
• Proven ability to perform with a high degree of accuracy, and with highly confidential or critical data
• Strong customer service skills and ability to communicate (written and verbal) with all levels of the organization, both internal and external

Benefits

• Medical, dental, and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year (may vary by location)
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)