HR Service Center Coordinator - Seasonal

About the role

This role provides frontline support for employee benefit needs, ensuring questions, life events, benefit changes, and related requests are handled accurately and efficiently. The position guides employees through key benefit processes, supports benefit education for new hires, and helps ensure accurate administration and follow-up within UKG and with benefit partners. The role also supports broader Total Rewards initiatives, contributes to process improvements, and helps keep the HR Service Center informed of benefit plan changes. Success requires strong attention to detail, a customer-focused mindset, and the ability to communicate clearly with employees across the organization.

At Sargento, you work for a company you believe in, with a family of people who believe in you. Our culture stems from a simple premise: Hire good people and treat them like family. At Sargento, you can make decisions based on how they affect people as well as the long-term health of our company. You will be encouraged to make a meaningful difference in the community, in the company and in your career. With diverse experiences and tools to learn and develop, you can transform your aspirations into reality. If you're ready for the right place to belong and grow your career, you can find it here.

Responsibilities

• Troubleshoots, solves or escalate appropriate Tier 1 inquiries through the inbox or case management system for benefit related inquiries.
• Approve employee life events and upload supporting documentation in UKG.
• Monitor open tasks in UKG Benefits and sends timely follow-up reminders.
• Guide employees through the Evidence of Insurability (EOI) process with carriers.
• Process Healthy Savings redemptions and promotional codes.
• Create benefit letter requests, including coverage terminations and confirmations.
• Track and coordinate benefits for married couples to ensure compliance and avoid duplication.
• Attend New Hire Orientation sessions to train new employees on benefit offerings.
• Distribute applicable tax forms and/or pay statements to former employees.
• Provide administrative support for Total Rewards/HR initiatives and follow-up tasks.
• Attend internal benefits and total rewards meetings and contribute to process improvements.
• Stay informed on benefit plan changes and communicate updates to the HR Service Center team.

Qualifications

Associate's degree preferred and 1-2 years of relevant HR experience required.

Benefits

• Comprehensive medical including Fertility, Adoption benefits, Dental, and Vision Insurance
• Onsite Health & Wellness Center
• Employer 401K contribution in the top 1% of the nation
• Access to Employee Store

About Sargento Foods

With over 2,400+ employees and net sales of $1.8 billion, Sargento Foods is a family-owned company that has been a leader in cheese for more than 70 years. We created the world's first, successful pre-packaged sliced and shredded natural cheeses. Sargento is based in Plymouth, Wisconsin, where we manufacture and market shredded, sliced and snack natural cheese products, as well as ingredients and sauces. Sargento is known for the exceptional quality of our products and for product design, packaging and merchandising innovations that have transformed our industry.