HR Representative - Employee Services

Full-time, benefit-eligible position located at the Henry Ford Corporate Building, 1 Ford Place, Detroit, MI 48202.

About the role

Under general supervision, provides quality initial support services to all HFHS employees with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating and analyzing employee requests or concerns, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communicating the outcome to the customer.

Responsibilities

• Assist HFHS employees and managers with basic to moderately complex questions related to Human Resources (HR), Payroll, Benefits, Time and Attendance, and other HR-related issues.
• Maintain accurate documentation within the case management system of calls, transactions, and outcomes of issues raised for administrative review and follow-up.
• Assist HFHS employees with basic to moderately complex questions related to employee/manager self-service, intranet, or PeopleSoft utilization.

Requirements

• Associate's Degree or two (2) years' completion of college, or equivalent two (2) years' HR experience, or two (2) years' customer service experience in lieu of degree.
• Two (2) years of customer service experience.
• One (1) year of HR experience (preferred).

Schedule

• Monday through Friday during regular business hours.
• Day shift, in-person in Detroit, Michigan.
• 40 hours weekly.

Benefits

This is a benefit-eligible position.