HR Representative

Job Summary

Barnes & Noble is the leading book retailer in the United States, with a rich history of innovation and expansion. The company operates approximately 700 bookstores nationwide, serves over 700 communities across all 50 states, and maintains a robust digital presence through BN.com, NOOK eBooks and audiobooks, and educational resources such as SparkNotes. Under CEO James Daunt and private ownership by Elliott Advisors, Barnes & Noble is experiencing strong momentum, with plans to open approximately 60 new stores in 2026.

About the Role

The HR Representative provides outstanding customer service and guidance to our booksellers regarding Benefits, Payroll, and HR policies. This role involves maintaining accurate employee records, gathering necessary documentation, and ensuring timely payment of booksellers. Additionally, the HR Representative assists benefit administrators in managing health and welfare plans and qualified plan administration, demonstrating a solid understanding of relevant regulations.

Responsibilities

• Provide outstanding customer service and guidance to our booksellers regarding Benefits, Payroll, and HR policies.
• Maintain accurate employee records and gather all related documentation to ensure accurate and timely payment of booksellers.
• Aid benefit administrators in health and welfare plan management and qualified plan administration.
• Demonstrate a solid understanding of federal, state, and local regulations as they pertain to employment practices.
• Prepare correspondence related to employment verifications, subpoenas, garnishments, unemployment claims, and various other employment-related documents.
• Support the administration of our applicant tracking system, Talent Gateway, and call center tracking ServiceNow.
• Monitor the call queue and remain alert to calls at all times, ensuring all calls are kept to a minimum hold time.
• Contribute to the overall efficient operation of the department and foster a team environment.

Requirements

• Bachelor's degree
• Basic Excel and Word knowledge preferred
• Excellent communication, customer service, and problem-solving skills
• Ability to multi-task and handle a large volume of phone calls
• Ability to work in our Westbury, NY office 2 - 3 days/week

Qualifications

• Knowledgeable about federal, state, and local employment regulations
• Proficient in using Microsoft Office applications
• Strong organizational and attention-to-detail skills
• Ability to manage multiple tasks simultaneously

Skills

• Customer service orientation
• Problem-solving abilities
• Attention to detail
• Time management

Benefits

• Employee Discount
• EAP (Employee Assistance Program)
• Sick Pay
• Paid Time Off (including paid Maternity and Parental Leave)
• Company Paid Holidays
• Transit
• Tuition Reimbursement

Note: Benefits may vary depending on location/state regulations and may be subject to future changes. For more information, please contact the recruiter or Human Resources.

Pay

The starting rate of pay is $25/hour, depending on experience, seniority, geographic locations, and other factors permitted by law.

Schedule

The position requires working 2 - 3 days/week in our Westbury, NY office.