HR People Service Delivery Specialist

Responsibilities

• Respond to team member inquiries related to HR policies, benefits, leave, onboarding, and other general HR topics.
• Aid employees in navigating HR systems and accessing relevant resources.
• Escalate complex issues to appropriate HR Centers of Excellence or senior HR staff.

Content Management

• Maintain and update existing HR knowledge articles and documentation to ensure accuracy and accessibility.
• Apply governance standards (templates, naming conventions) and coordinate updates with COEs and content owners.
• Identify outdated or missing content and escalate to appropriate content owners.
• Support content tracking and audits, including maintaining logs and assisting with the annual review process.

HR Operations & Process Support

• Support the implementation of HR programs such as onboarding, performance management, and employee engagement initiatives.
• Participate in continuous improvement efforts to enhance HR service delivery processes.

Data & Reporting

• Supports with collection and organization of service delivery metrics and feedback for reporting and review.
• Afford assistance in preparing reports and dashboards related to HR service center performance and employee experience.

Collaboration & Communication

• Partner with HR Strategy, HR Operations, and other departments to ensure alignment and consistency in HR support.
• Contribute to cross-functional HR projects and initiatives as assigned.
• Maintain confidentiality and professionalism in handling sensitive employee and / or organizational information.