HR Partner, Human Resources, AMZL

About the role

The HR Partner role on the (AMZL) PXT team focuses on supporting PXT operations through consistent standard work execution, relationship-building, and timely issue resolution. You will support PXT and Operations to create a culture where employees feel valued, heard, and supported.

Responsibilities

• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported.
• Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions.
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters.
• Handle sensitive information with discretion and professionalism.
• Aid in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities.
• Support issue tracking and follow-up, partnering with senior PXT team members to drive resolutions and improvements in employee experience.
• Coach frontline leaders on behaviors that impact engagement and retention.
• Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations.
• Support the execution of site-level engagement, communication, and culture-building initiatives.
• Cook up logistics, gather feedback, and monitor effectiveness.
• Learn to track and summarize PXT-related data (e.g., attrition/attendance trends, hiring data, employee sentiment).
• Help prepare insights for site reviews or team discussions.
• Promote the use of self-service tools to resolve routine employee and manager questions.
• Help identify recurring gaps and escalate opportunities to improve tool usability or adoption.

Requirements

• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
• Bachelor's degree
• Ability to maintain confidentiality in handling sensitive information
• Experience communicating effectively with diverse audiences (e.g., explaining processes, addressing concerns, providing technical guidance)

Qualifications

• Preferred Qualifications: Degree in HR, Management, Business, Labor Relations, Psychology, or a related field; Experience in customer service or people-facing roles; Demonstrated ability to analyze information, solve problems, and make data-driven decisions; Intermediate skills in Microsoft Excel (e.g., ability to use pivot tables, v-lookups, and formulas); Proficiency in using AI-powered tools, HR analytics platforms, and emerging technologies to derive insights and drive process improvements; Strong organizational skills with proven ability to manage multiple priorities, meet deadlines, and deliver results in fast-paced, dynamic environments; Demonstrated problem-solving skills and resourcefulness; Ability to exercise sound judgement and navigate ambiguous situations with limited direction; Basic understanding of HR processes and policies.

Skills

• Intermediate skills in Microsoft Excel (e.g., ability to use pivot tables, v-lookup, and formulas)
• Proficiency in using AI-powered tools, HR analytics platforms, and emerging technologies to derive insights and drive process improvements
• Strong organizational skills with proven ability to manage multiple priorities, meet deadlines, and deliver results in fast-paced, dynamic environments
• Demonstrated problem-solving skills and resourcefulness
• Ability to exercise sound judgement and navigate ambiguous situations with limited direction
• Basic understanding of HR processes and policies

Benefits

• Comprehensive benefits including health insurance, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Pay

The base salary range for this position is $66,300.00 - $98,700.00 USD annually.

Schedule

You will be expected to work onsite at an Amazon facility.