HR Partner, Human Resources, AMZL

About the role

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Partner role offers an exceptional opportunity to build your career in human resources, focusing on employee experience, engagement, leadership development and HR operational excellence. As an HR Partner on the (AMZL) PXT team, you will support PXT operations through consistent standard work execution, relationship‑building, and timely issue resolution. With a visible presence across site operations, you’ll foster team culture, support engagement, and coach leaders on PXT practices. You’ll create positive employee experiences while building your skills in navigating increasingly complex issues and influencing without authority. Success in this role comes from building strong partnerships, demonstrating sound judgment, and maintaining a customer‑centric approach. You’ll learn to use data‑driven insights and HR technologies to enhance the employee experience while developing core HR capabilities that will serve as the foundation for your career growth. This position requires onsite work at an Amazon facility.

Key responsibilities

• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported.
• Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions.
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters; handle sensitive information with discretion and professionalism.
• Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities; support issue tracking and follow‑up, partnering with senior PXT team members to drive resolutions and improvements in employee experience.
• Coach frontline leaders on behaviors that impact engagement and retention; reinforce expectations and guide leaders in selecting and effectively utilizing tools to improve team communication, recognition, and performance conversations.
• Support the execution of site‑level engagement, communication, and culture‑building initiatives; coordinate logistics, gather feedback, and monitor effectiveness.
• Learn to track and summarize PXT‑related data (e.g., attrition/attendance trends, hiring data, employee sentiment) and help prepare insights for site reviews or team discussions.
• Promote the use of self‑service tools to resolve routine employee and manager questions; help identify recurring gaps and escalate opportunities to improve tool usability or adoption.

Basic qualifications

• Bachelor’s degree or equivalent, or 2+ years of Amazon experience with 1 year of human resources general experience or equivalent experience (e.g., operations, customer service, retail, manufacturing).
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience handling confidential information.
• Experience communicating across technical and non‑technical audiences, including executive‑level stakeholders or clients.

Preferred qualifications

• Degree in HR, Management, Business, Labor Relations, Psychology, or a related field.
• Experience in customer service or people‑facing roles, demonstrating effective verbal and written communication skills.
• Demonstrated ability to analyze information, solve problems, and make data‑driven decisions.
• Intermediate skills in Microsoft Excel (e.g., pivot tables, V‑lookups, formulas).
• Proficiency in using AI‑powered tools, HR analytics platforms, and emerging technologies to derive insights and drive process improvements.
• Ability to effectively train, guide, and support others in the use of various HR technologies and digital platforms, focusing on increasing user adoption and enhancing end‑user experience.
• Strong organizational skills with proven ability to manage multiple priorities, meet deadlines, and deliver results in fast‑paced, dynamic environments.
• Experience building partnerships and collaborating effectively across teams, demonstrating adaptability and autonomy.
• Ability to exercise sound judgment and navigate ambiguous situations with limited direction.
• Basic understanding of HR processes and policies.
• Demonstrated problem‑solving skills and resourcefulness.

About the team

Amazon Logistics' (AMZL) goal is to provide customers with an incredible package delivery experience. We partner with a network of independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.

Pay

Location: Madison, WI, USA – $51,300.00 – $89,800.00 USD annually. The base salary range is listed above. The Amazon compensation package includes sign‑on payments and restricted stock units (RSUs). Final compensation is determined based on experience, qualifications, and location.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance with optional supplemental life plans
• Employee Assistance Program (EAP) and mental health support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and surrogacy reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave