HR Operations - Technician III.

About the role

This position is open to current Colorado residents only. The Human Resources Operations unit acts as a liaison between HR and other business units to align CDHS’s people strategy with its business strategy. The unit ensures that HR practices support the organization’s overall goals while remaining in compliance with appropriate employment laws, statutes, and regulations. The Operations team oversees Personnel Action Forms (PAFs), personnel files, and other forms and processes related to HR systems. They assist with name changes, State ID badge replacements, file reviews, and file transfers. This unit also guides the acquisition of personal services.

Responsibilities

• Coordinate the HR State ID badge making process; ensure all new hire badges and reprint badges are created according to standard process; order supplies to ensure appropriate stock is always on hand.
• Work with the approved badge machine vendor, ensure badge templates are accurate and up to date.
• Be the first point of contact for badge concerns stemming from the divisions that the Denver HR Operations team supports.
• Evaluate, investigate and respond to all CDHS unemployment claims; respond to unemployment requests within two business days; contact appointing authorities and HR business partners as needed to ensure claim is complete and processed timely.
• Receive, interpret, verify and process personnel actions (PAF’s) in electronic workflow systems for completeness and compliance with State Personnel rules and CDHS procedures.
• Research and resolve discrepancies in personnel action data and required documentation.
• Ensure timely entry, validation and accuracy of all personnel and position information into HR information technology systems and maintain a variety of confidential employee information in related information technology systems.
• Communicate with internal and external stakeholders to ensure each personnel action is complete and complies with State and departmental policies and procedures.
• Maintain confidentiality of all human resource data.
• Respond to inquiries and provide technical guidance on CDHS operational processes, procedures and forms to internal and external stakeholders, including but not limited to appointing authorities, supervisors, managers, staff, applicants and the public.
• Initiate the pre-employment background process for new hires to ensure every candidate passes all aspects of the background process, prior to starting work for CDHS.
• Monitor multiple background information systems to ensure candidate is complying with required deadlines; contact candidate and hiring authority if candidate is not in compliance with expected deadlines and assist with determining a solution.
• Provide new hires with pre-boarding forms and new employee information; ensure all required new hire documentation is complete and in compliance with Federal, State and CDHS requirements.
• Maintain the CDHS badge process to ensure all employees have a working ID badge.
• Contribute to and assist with creating, updating and upholding operational procedures.
• Provide responsive follow-up to all inquiries received including, but not limited to, those received by phone call, email, phone message or instant message.
• Maintain a positive approach when handling customer inquiries and/or complaints.
• Actively listen to understand customer needs and provide a proactive customized solution.
• Participate in professional development coursework, training sessions and/or seminars on an ongoing basis.
• Enhance individual and unit effectiveness by completing special projects and stretch assignments accordingly.
• Stay abreast of current developments and best practices in HR disciplines.

Requirements

• Three (3) years of full-time experience performing high-volume data entry and processing with accuracy.
• A combination of related education and/or relevant experience in an occupation related to the work assigned to this position, to include high volume data entry, demonstrated ability to provide outstanding customer service and develop productive working relationships with all stakeholders, and/or demonstrated ability to prioritize work when working in a fast-paced environment equal to three (3) years.

Qualifications

• Experience working directly in human resources or with human resources staff.
• Experience performing data entry.
• Experience working with confidential employment records and information.
• Experience with G-suite applications and or AppSheets.
• Demonstrated ability to provide outstanding customer service and develop productive working relationships with all stakeholders.
• Excellent written and oral communication skills.
• Demonstrated proficiency with multiple information technology systems.
• Strong sense of professionalism and proven ability to maintain confidentiality with sensitive and private information.
• Ability to adapt and thrive in a changing work environment; ability to accept and manage new challenges and opportunities.
• Initiative & self-management; the passion and ability to dive into the work and accomplish tasks within established timeframes; ability to multitask and produce quality results evenly.
• Demonstrated problem solving and critical thinking skills.

Skills

• Technical guidance.
• Data management.
• Customer service.
• Professional development.
• Other duties as assigned.

Benefits

Most State of Colorado employees are eligible for a great benefit package!

Pay

Commensurate with experience.

Schedule

Weekly Hybrid Working Arrangements. Minimum 2 days in the office and Maximum 3 days Remote Work. Work arrangements are subject to change at any time.