HR Operations Project Manager

About the role

This role serves as a key operational engine for modernizing how we work—focusing on business process design, seamless M&A operational readiness, and modern tool enablement (including practical AI and automation). You will partner closely with our Corporate Engineering & IT team (CEIT), as well as cross-functional leaders in Team Member Experience, M&A, Talent Acquisition, Total Rewards, Legal, and IT. Your focus will be on bridging business strategy with operational delivery: evaluating workflows, streamlining integrations, and driving organizational change and adoption with greater speed and efficiency.

Responsibilities

HR Process Optimization

• Evaluate end-to-end HR processes across the employee lifecycle to eliminate friction, improve accuracy, and incorporate automation where appropriate.
• Map out clear "as-is" and "to-be" operational processes and success metrics, allowing technical and engineering partners to convert them into actionable specs.
• Help HR functional leads understand operational best practices, evaluate current state bottlenecks, and identify practical opportunities for process redesign and technology enablement.

M&A Integration & Operational Readiness

• Partner with cross-functional M&A leads to assess incoming HR systems, policies, and operational processes during corporate transactions.
• Harmonize acquired employee workflows into Lyft's core HR Operations service delivery model with minimal business disruption.
• Oversee operational readiness plans to ensure acquired employees transition smoothly into Lyft's HR tools, service desks, and operational standards.

Technical Partnership & Tool Delivery

• Partner hand-in-hand with the AI Business Solution Architect (PeopleTech) and IT teams to co-design, validate, and launch HR technology solutions (including automation, and AI workflows).
• Utilize light-touch automation, low-code tools, and digital platforms to prototype quick operational improvements and test solutions before full-scale deployment.
• Lead UAT and operational readiness reviews to ensure enterprise tools built in core systems (Workday, Greenhouse, Jira, etc.) solve business needs cleanly.

Enablement, Change Management & Governance

• Lead change management strategies for new HR programs, offering hands-on workshops, clear documentation, training materials, and practical "how-to" playbooks.
• Pair directly with HR business partners, recruiters, and ops specialists to build confidence and capability in adopting new operational workflows and technology tools.

Experience

• 5+ years of Program/Project Management experience, specifically within HR Operations, HR Systems Transformation, or HR Service Delivery.
• Experience leveraging AI enabled tools and HR tech (e.g., LLMs, smart intake, automated routing) to optimize business processes.
• Hands-on experience supporting M&A activity, specifically around HR operational integration, system consolidation, and process harmonization.
• Track record of serving as the operational bridge between business teams and technical partners (e.g., Solution Architects, Product Managers, IT Engineers).
• Demonstrated ability to drive alignment, lead complex change initiatives, and inspire tool adoption across non-technical stakeholders in a matrixed environment.
• Deep appreciation for PII protection, data privacy standards, and regulatory considerations in employee operations.

Nice-to-Haves

• Experience in high-growth tech environments or organizations undergoing significant operational scaling.
• Deep familiarity with core People enterprise systems (e.g., Workday, Greenhouse, Jira, Slack).
• Hands-on experience with business automation platforms (e.g., Workato, UiPath, Power Automate, Slack Workflows).

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Pay & Schedule

The expected base pay range for this position in the Nashville area is $88,560-$110,700, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.