HR Onboarding Program Manager

Position Summary

The HR Onboarding Program Manager will lead the design, implementation, and continuous improvement of onboarding programs at Black Box, with a focus on technical, field-based, and data center professionals.

Key Responsibilities

• Design and manage end-to-end onboarding programs for corporate, technical, and field-based employees.
• Develop role-based onboarding tracks for data center technicians, network engineers, field service technicians, and infrastructure deployment teams.
• Ensure onboarding aligns with company service delivery standards, safety requirements, and operational procedures.
• Career development and professional growth support for new hires.
• Coordinate onboarding requirements including: Site access and security credentials Safety and compliance training Data center protocols Customer-specific onboarding requirements
• Manage equipment provisioning, system access, and onboarding workflows within HRIS or onboarding platforms.
• Partner with hiring managers and operational leaders to ensure onboarding aligns with team and business needs.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Communications, or a related field.
• 5-8 years of experience in onboarding, HR coordination, customer success, or related roles.
• Strong organizational and project management skills.
• Excellent interpersonal and communication abilities.
• Experience with Oracle or related HRIS/ onboarding platforms.
• Ability to manage multiple onboarding processes simultaneously.
• Problem-solving mindset with attention to detail.

Preferred Skills

• Experience in IT services, infrastructure, or technology environments.
• Knowledge of HR compliance and employee lifecycle processes.
• Familiarity with collaboration tools such as Microsoft Teams, Workday, or Salesforce.
• Strong presentation and training facilitation skills.