HR Manager | Riviera Dining Group

About the Role

Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal—they create unforgettable experiences.

The Manager, Human Resources – Venue Operations will be field-based, rotating daily through one of our dining venues and assisting at the corporate office as needed. This role supports onboarding, recruitment, retention, employee relations, investigations, and safety/workers’ compensation cases. It ensures compliance with employment laws, promotes a positive workplace culture, and serves as a trusted advisor to leaders and employees on all matters related to employee relations, workplace policies, investigations, and conflict resolution. The role partners closely with Operations, HR, and leadership teams to foster a fair, respectful, and engaging work environment and reports to the Director, HR Administration.

Responsibilities

• Provides direction and consultation to the Executive Chef, GM, Director of Operations, and other members of management at all levels on strategic, tactical, and operational people issues.
• Assists with onboarding and facilitates orientation at the property level or corporate office.
• Implements corporate policies that pertain to general handbook compliance.
• Works closely with employees to improve work relationships, boost morale, and increase productivity and retention.
• Conducts prompt, thorough, and impartial investigations into workplace concerns, including complaints related to conduct, policy violations, discrimination, or harassment.
• Recommends and implements fair resolutions while mitigating legal and reputational risks.
• Facilitates conflict resolution through coaching, mediation, or formal interventions.
• Performs general day-to-day HR administrative tasks and provides white-glove support on all HR-related matters.
• Provides weekly reporting of all employee relations cases and investigations to the Chief People Officer in ALLVOICES.
• Supports the Talent Acquisition Team with open calls and new venue openings as needed.
• Completes new hire paperwork, E-Verify, and I9 process during the onboarding of new employees.
• Works with the Director, HR Administration to complete workers’ compensation and unemployment paperwork.
• Supports venue management with coaching/counseling conversations and issuing progressive discipline paperwork.
• Conducts quarterly property audits and oversees monthly safety committee meetings.
• Serves as the point of contact for managers’ employee-related questions or concerns regarding safety, compliance, payroll, total rewards, employment law, leave of absence, etc.
• Remains focused on compliance and Wage & Hour guidelines and policies.
• Supports multiple properties in a self-sufficient manner.
• Provides regular updates and consults the Director, HR Administration and Chief People Officer with employee relations matters or investigations prior to rendering a decision.
• Tracks employee relations cases, trends, and outcomes to identify opportunities for improvement.
• Provides leadership with insights and recommendations to reduce risk and improve workplace culture.
• Maintains confidentiality and accurate documentation of all employee relations matters.
• Assists with Leave of Absences management at the property level.
• Supports the Chief People Officer, Director, HR Administration, and peer HR Manager as needed with alternate venues and HR projects/coverage.

Requirements

• Minimum of 5 years of previous Employee Relations and Human Resources management experience as a Director or Manager within a high-volume luxury restaurant, hotel, or hospitality environment.
• Bachelor’s degree in Human Resources, Business Administration, or related field of study—or any equivalent combination of education and/or experience—is preferred.
• Professional Human Resources (PHR), Senior Professional Human Resources (SPHR), or other relevant industry certification such as SHRM is desired.
• Demonstrated knowledge of employee relations, complex investigations, and HR practices inclusive of leaves (LOA) required.
• Possesses exceptional coaching and influencing skills to establish credibility and trust with internal customers and build influential relationships.
• Demonstrated knowledge with HRIS systems such as ADP.
• Ability to present company orientation to new hires.
• Excellent working knowledge of U.S. and Florida labor laws is strongly desirable.
• Ability to travel (drive) among venues to support manager and team member employee relations needs.
• Although a day shift, must be willing to work a flexible schedule such as AM, PM, weekends, and holidays.
• Weekend coverage is required on a regular cadence to support venue or management needs.

Skills

• Superior verbal and written communication skills (bilingual in Spanish is a plus).
• Must operate with a high degree of confidentiality, discretion, and trust—an absolute requirement.
• Must be fully transparent with the ability to communicate and share visibility into the venue.
• Solid business acumen; problem-solving skills, and high emotional intelligence, influence, and strategic thinking skills.
• Strong leadership skills with the ability to influence behavior and outcomes.
• Proven organizational and follow-up skills, comfortable initiating and responding to a high volume of emails.
• Adept at working in demanding, deadline-driven environments with a task-driven focus.
• Accustomed to serving as a Change Agent—highly adaptable, dependable, with an entrepreneurial spirit.
• Strong analytical and critical thinking skills to successfully troubleshoot and resolve unexpected roadblocks, barriers, and inquiries from internal and external clients.
• High energy and ability to influence at all levels.

Work Environment

• General office assignments (typing), which lends itself to repetitive motion.
• Sitting in a stationary position for several hours within the day.
• Ability to navigate a large restaurant setting is required.