HR Manager (Contract), People Operations - Naples, FL

About the role

livingHR consultants are trusted advisors, delivering strategic and hands-on HR support to our clients. This is a generalist role supporting the foundation behind a premier luxury community in Naples, FL, with a strong focus on the food & beverage and hospitality teams that shape the resident and member experience.

Responsibilities

• Design and deliver client-facing HR solutions using a human-centered approach, improving the workplace experience.
• Own delivery excellence, strategic alignment, and profitability across the engagement.
• Drive client satisfaction and retention against KPIs (NPS, retention, referrals, account growth).
• Partner with the Principal to build client relationships and deliver strategic insights (eNPS, turnover, time to fill), identifying growth opportunities.
• Manage projects end to end — reporting, communication, billable tracking, and PM/CRM data — and contribute to QBRs and executive summaries.
• Align HR strategy with business objectives and collaborate with project teams to livingHR's delivery standards.
• People Operations & Core HR: Optimize HR processes, policies, and systems for efficiency and compliance; implement core HR practices: onboarding, employee relations, policy development; advise on federal, state, and local employment law compliance.
• Hospitality & Food and Beverage Workforce Support: Partner with F&B and hospitality leadership on staffing models, seasonal hiring, and service-culture training; support recruitment and retention for culinary, front-of-house, and member-services teams; align HR practices with the high-touch service standards expected across the community's dining and hospitality operations.
• Organizational Design & Workforce Planning: Analyze org structure and capabilities against strategic goals; design workforce plans addressing seasonal demand, skills gaps, succession, and growth; facilitate workforce planning workshops with leadership.

Requirements

• Generalist across livingHR's focus areas (tech, innovation, people analytics, compensation, design, operations, internal P+C, marketing, growth), with strong data storytelling skills.
• Client and project management — owns relationships, deadlines, and delivery end to end.
• Facilitation — leads workshops and stakeholder sessions with confidence.
• Innovation mindset — finds ways to scale work and improve processes.
• 7–9 years in HR Manager or Generalist role.
• Client-facing or in-house HR background within luxury hospitality, resort, or private membership communities strongly preferred.
• HRIS/HR technology platform experience a plus.
• Bachelor's degree required; Master's degree, SPHR/SHRM-SCP, or HR tech certification a plus.
• Comfortable operating in a high-touch, luxury-service environment, engaging with staff, members, and leadership.
• Self-motivated, organized, and an effective communicator in a fast-paced, service-driven role.
• Primarily onsite, with regular collaboration across F&B, hospitality, and community leadership teams; occasional physical activity (standing, walking, light lifting up to 10 lbs) supporting on-the-ground operations; reasonable accommodations available.

Pay

$50/hr