HR Information Systems Analyst

This position is within the Office of Human Resources Management, Workforce Analytics and Technology Division, focusing on HR information systems that support ServiceNow HR applications, Business Objects, and National Finance Center data.

Responsibilities

ZA-II Level

• Assists with HR information systems supporting ServiceNow HR applications, Business Objects, and National Finance Center data.
• Supports HR stakeholders, IT staff, and program offices in gathering requirements, documenting business needs, identifying routine process improvements, and supporting system enhancements or automation efforts.
• Assists with assigned portions of HR systems projects, including implementation, testing, operations, and maintenance activities.
• Develops and maintains documentation such as user stories, process workflows, test scripts, user guides, training materials, and standard operating procedures in accordance with established guidance.
• Conducts system testing, data validation, and user acceptance testing to confirm functionality, data accuracy, reporting reliability, and usability.
• Documents results, identifies discrepancies, and coordinates with senior specialists or technical staff to resolve issues.
• Provides end-user training, support, and troubleshooting for HR systems and reporting tools, escalating complex matters as appropriate.
• Prepares recurring and ad hoc reports, dashboards, and data extracts using HR systems, Business Objects, and NFC data sources.
• Reviews HR data for completeness, consistency, and accuracy; researches routine discrepancies; and assists in identifying reporting issues, data quality concerns, and improvement opportunities.

ZA-III Level

• Leads HR information systems initiatives supporting ServiceNow HR applications, Business Objects, and National Finance Center data.
• Directs collaboration with HR stakeholders, IT, and program offices to define requirements, enhance processes, drive automation, and architect system solutions.
• Leads end-to-end project lifecycle from initiation through implementation, operations, and maintenance, ensuring adherence to timelines, quality standards, and organizational priorities.
• Develops comprehensive documentation including business requirements, user stories, process workflows, test plans, user guides, and training materials.
• Conducts and oversees system testing, validation, and user acceptance testing to ensure functionality, data integrity, reporting accuracy, and user satisfaction.
• Directs end-user training, support, and troubleshooting for HR systems, resolving complex inquiries and issues efficiently.
• Develops reports, dashboards, and data extracts using HR systems, Business Objects, and NFC data sources; analyzes findings to drive decisions.
• Monitors system performance, user adoption, data quality, and stakeholder feedback; identifies and implements optimization opportunities.
• Leads meetings, status updates, and project reviews; communicates progress, risks, issues, and key milestones to senior leadership.

Qualifications

ZA-II Level

• One year of specialized experience equivalent to at least the GS-7 level (ZA-I at NIST). Specialized experience includes automating workflows using a cloud-based system such as ServiceNow, gathering system requirements, writing user stories, or testing system requirements.
• Alternatively, a Master's or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D. if related.
• Equivalent combination of education and experience is also acceptable.

ZA-III Level

• One year (52 weeks) of specialized experience equivalent to at least the GS-11 level (or ZA-II at NIST). Specialized experience includes using a cloud-based system such as ServiceNow to automate workflows and analyze data, creating reports and dashboards, gathering system requirements, writing user stories, testing system requirements, or creating and delivering training and training materials.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).