HR Information Systems Analyst

Summary The Office of Human Resources Management, Workforce Analytics and Technology Division is seeking an HR Information Systems Analyst to assist with HR information systems supporting ServiceNow HR applications, Business Objects, and National Finance Center data. Duties ZA-II Assists with HR information systems supporting ServiceNow HR applications, Business Objects, and National Finance Center data. Supports HR stakeholders, IT staff, and program offices in gathering requirements, documenting business needs, identifying routine process improvements, and supporting system enhancements or automation efforts. Assists with assigned portions of HR systems projects, including implementation, testing, operations, and maintenance activities. Develop and maintain documentation such as user stories, process workflows, test scripts, user guides, training materials, and standard operating procedures in accordance with established guidance. Conducts system testing, data validation, and user acceptance testing to confirm functionality, data accuracy, reporting reliability, and usability. Documents results, identifies discrepancies, and coordinates with senior specialists or technical staff to resolve issues. Provides end-user training, support, and troubleshooting for HR systems and reporting tools, escalating complex matters as appropriate. Prepares recurring and ad hoc reports, dashboards, and data extracts using HR systems, Business Objects, and NFC data sources. Reviews HR data for completeness, consistency, and accuracy; research routine discrepancies; and assists in identifying reporting issues, data quality concerns, and improvement opportunities. ZA-III Leads HR information systems initiatives supporting ServiceNow HR applications, Business Objects, and National Finance Center data. Directs collaboration with HR stakeholders, IT, and program offices to define requirements, enhance processes, drive automation, and architect system solutions. Leads end-to-end project lifecycle from initiation through implementation, operations, and maintenance, ensuring adherence to timelines, quality standards, and organizational priorities. Develops comprehensive documentation including business requirements, user stories, process workflows, test plans, user guides, and training materials. Conducts and oversees system testing, validation, and user acceptance testing to ensure functionality, data integrity, reporting accuracy, and user satisfaction. Directs end-user training, support, and troubleshooting for HR systems, resolving complex inquiries and issues efficiently. Develops reports, dashboards, and data extracts using HR systems, Business Objects, and NFC data sources; analyzes findings to drive decisions. Monitors system performance, user adoption, data quality, and stakeholder feedback; identifies and implements optimization opportunities. Leads meetings, status updates, and project reviews; communicates progress, risks, issues, and key milestones to senior leadership. Qualifications ZA-II Applicants must have one year of specialized experience equivalent to at least the GS-7 level (ZA-I at NIST). Specialized experience is defined as experience automating workflows using a cloud based system such as Service Now to performing related tasks for example: gathering system requirements; writing user stories for system requirements; or testing system requirements OR Master's or equivalent graduate degree OR 2 full years of progressively higher-level graduate education leading to such a degree OR LL.B. or J.D., if related OR Equivalent combination of education and experience. ZA-III To qualify, applicants must have one year (52 weeks) of specialized experience equivalent to at least the GS-11 level (or ZA-II at NIST). Specialized experience is defined as experience using a cloud based system such as Service Now to automate workflow and analyze data performing such tasks as creating reports and dashboards, gathering system requirements, writing user stories for system requirements, testing system requirements, or creating and delivering training and training materials. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The qualification requirements in this vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook. If requesting reconsideration of your qualification determination, please refer to the following site: Section 14: Reconsideration of Qualification Determinations | NIST