HR Generalist, Kapua Orchards

Hawaiian Host Group provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

About the role

The role involves managing customer interactions, ensuring service quality, and handling reservations. It requires strong communication skills and the ability to work independently.

Responsibilities

• Manage customer interactions to ensure high levels of satisfaction
• Handle reservations and bookings efficiently
• Ensure service quality through proactive problem-solving
• Collaborate with team members to meet departmental goals
• Provide exceptional customer service in a fast-paced environment

Requirements

• Bachelor's degree in hospitality, customer service, or related field
• At least 2 years of relevant experience in customer service or hospitality
• Strong verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Proficiency in Microsoft Office Suite

Qualifications

• Excellent interpersonal skills
• Ability to handle stressful situations calmly and professionally
• Knowledge of hotel operations and procedures
• Experience with reservation systems

Skills

• Customer service skills
• Problem-solving abilities
• Time management
• Microsoft Office Suite proficiency

Benefits

Comprehensive benefits package including health insurance, retirement plans, paid time off, and professional development opportunities.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule with the option to work evenings and weekends.