HR Digital Experience Specialist

Responsibilities

• Serve as the functional administrator for the HRIS, supporting a positive experience for employees, managers, and HR partners.
• Create and maintain talent reports, dashboards, and analytics that are accurate, insightful, and accessible.
• Manage user access and security roles based on established standards.
• Coordinate testing, documentation, and communications related to system updates and enhancements.
• Partner with IT and vendors to monitor integrations and resolve issues.
• Develop job aids, guides, and reference materials to support confident system use.
• Maintain the structure, navigation, and governance of the SharePoint-based intranet.
• Support content governance practices such as templates, metadata, version control, and review cycles.
• Review and refresh information regularly to ensure clarity and consistency.
• Support internal communications published through the intranet, ensuring clarity and consistency.
• Continuously improve intranet usability based on feedback and usage insights.
• Support the effectiveness of the AI-powered employee assistant by maintaining and curating workplace knowledge sources.
• Partner with vendors to configure and improve chatbot use cases that address common employee and manager questions.
• Review usage data and feedback to identify content gaps or improvement opportunities.
• Stay up to date on practical AI applications in HR and recommend enhancements when appropriate.
• Apply AI tools thoughtfully to enhance efficiency, quality, and responsiveness in daily work and continuous improvement efforts.
• Deliver light training, job aids, and recorded resources for employees, managers, and content owners.
• Act as a go-to resource for questions related to HR digital tools and basic troubleshooting.
• Review adoption and usage metrics to help prioritize enhancements.
• Recommend and implement incremental improvements that enhance clarity, efficiency, and user experience.
• Contribute to HR projects and cross-functional initiatives as assigned.

Qualifications

• Bachelor’s degree in Human Resources, Information Systems, Business, or a related field.
• 3+ years of experience supporting HR technology, HRIS platforms, intranets, or digital workplace tools.
• Experience administering or supporting an HRIS (Dayforce or similar), including reporting, access, or user experience support.
• Familiarity with HR data, reporting, dashboards, and data validation practices.
• Experience with data visualization tools such as Microsoft Power BI preferred.
• Hands-on experience with SharePoint (page creation, document libraries, navigation) preferred.
• Strong organizational skills and the ability to collaborate across HR, IT, and business teams.
• Comfort balancing detail-oriented work with big-picture usability and adoption goals.
• Knowledge of UX principles, information architecture, or digital analytics is a plus.