HR Compliance Services Specialist II

At ADP we are driven by your success. We engage your unique talents and perspectives, welcome your ideas on how to do things differently and better, and support you in achieving, learning, and growing. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

About the role

Serves as the subject matter expert for ADP TotalSource's HR and Benefit products and services. Provides universal HR and Benefits support to ADP TotalSource clients, employees, and internal associates.

Responsibilities

• Evaluates clients' current HR/Employee Handbook/Drug-Free Workplace practices and policies. Identifies gaps and inefficiencies. Provides recommendations by utilizing ADP HR products and services to maximize client satisfaction and compliance.
• Assists clients and internal associates with developing and implementing compliant HR/Time Off policies.
• Manages assigned accounts based on client needs.
• Consults with HR Business Partners, ADP internal departments, and clients to ensure client employment/handbook/drug testing policies are aligned with appropriate state and federal laws and regulations.
• Ensures proper execution of policies and business rules which support ADP, client needs, and state and federal laws.
• Exercises judgment and makes effective decisions when interpreting employment policies and regulations.
• Communicates with clients regarding policies and best practices.
• Analyzes and audits cases to ensure accuracy and timely delivery of compliant employee handbooks.
• Serves as a main point of contact for all employee handbook, Drug-Free Workplace (DFWP), background checks, and related compliance services inquiries and issues, both internally and externally.
• Establishes and maintains strong relationships with clients, vendors, and internal associates.
• Delivers HR/Compliance services according to ADP’s Service Level Agreements.
• Provides a high level of quality service to clients, vendors, and internal associates. Identifies discrepancies and follows up to resolve.
• Resolves escalated issues through problem solving, ownership, and follow-through.
• Maintains current knowledge of evolving HR, drug testing, and policy legislations.
• Performs other related duties as assigned.

Requirements

• 3–5 years of prior experience in Client Service, HR, or Benefits.
• Strong knowledge of federal, state, and local laws pertaining to HR/Employment Policies, drug testing, and background check laws.
• Strong analytical and problem-solving skills.
• Ability to interact with all levels of an organization.
• Ability to build internal and external relationships and provide excellent customer service.
• Excellent verbal and written communication skills.
• Superior organizational skills and attention to detail.
• Ability to work independently and in a team environment.
• Highly adaptable with active listening skills and the ability to remain empathetic.
• Demonstrated ability to multi-task and work under time constraints and deadlines.
• Ability to effectively communicate and handle inbound calls from clients and/or internal partners.

Qualifications

• Preferred: Bachelor’s Degree or equivalent experience, preferably in Business or HR.
• Preferred certifications: PHR, SPHR, or CEBS.

Benefits

• Medical, Dental, Vision, Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short- and Long-Term Disability
• Charitable Contribution Match
• Paid Holidays, Personal Days, and Vacation
• Paid Volunteer Time Off