HR Business Partner - Service

Key Responsibilities

• Serve as a trusted advisor to leaders and associates on employee relations, performance coaching, investigations, and policy interpretation
• Partner closely with recruiting teams on hiring
• Support payroll and benefits administration, leave management, and compliance with federal, state and local employment laws, including supporting operations in jurisdictions with complex employment regulations such as California and Puerto Rico
• Champion cross-functional HR initiatives and projects that drive operational excellence and continuous improvement
• Serve as a confidential point of contact for associates
• Collaborate with leadership to understand staffing needs and implement effective workforce solutions
• Ensure compliance with internal policies and external regulations

Qualifications

• High School Diploma or GED required
• Option A: Bachelor’s degree and a minimum of 3 years of applicable experience OR Option B: Minimum of 6 years of applicable experience
• HR certification preferred (SHRM or HRCI)
• Strong proficiency in Microsoft Office; experience with HRIS platforms (PeopleSoft, Oracle, or UKG) preferred
• Strong customer service mindset with the ability to work collaboratively in a team environment
• Exceptional interpersonal, organizational, and analytical skills
• Ability to manage multiple priorities with professionalism, discretion, and confidentiality
• HR field operations experience preferred
• California and/or Puerto Rico employment law knowledge/experience preferred