HPC Customer Solutions Engineer

About the role

We are seeking a highly skilled, customer-centric individual to act as the primary link between our cutting-edge HPC technology and its end-users. Operating at the forefront of computer science and scientific applications, you will be instrumental in enabling our customers to achieve peak performance in diverse fields such as graph algorithms, sparse computations, weather prediction, and more.

Responsibilities

• Provide hands-on support, assisting customers in resolving technical issues for scientific HPC applications
• Identify, troubleshoot, and reproduce resolving client-facing bugs and runtime errors, ensuring timely resolution and customer satisfaction
• Drive new software features through direct customer engagement, and resolve client-facing issues
• Maintain up-to-date knowledge of key software features and communicate effectively with customers to provide guidance and support
• Act as a liaison between internal teams, end-users, and relevant stakeholders to advocate for and fulfill customer needs, translating technical requirements into software features
• Contribute to the development and upkeep of user documentation and support knowledge base
• Profile and identify bottlenecks in a diverse range of HPC applications across various architectures

Requirements

• Master's or higher degree in computer science, engineering, physics, or a related field; candidates may be considered if they have relevant experience in lieu of an advanced degree
• Proficiency in C, C++, and/or Fortran programming languages
• Working understanding of standards-based parallel programming models and languages such as MPI, OpenMP, CUDA, or OpenACC
• Familiarity with HPC software stack components including LLVM compilers and toolchains, libraries, schedulers, and job submission systems (e.g., SLURM or PBS)
• Experience with Linux/Unix operating systems and command-line tools for system navigation, administration, and troubleshooting
• Knowledge of performance optimization techniques for parallel computing, including code profiling, tuning, and scaling
• Exceptional written communication skills with a proven ability to produce clear, concise, and technically accurate documentation
• Strong verbal communication for effective customer engagement and internal advocacy
• Results-driven and relentless, with a bias toward creative solutions and a no-excuses approach to delivering outcomes
• US citizenship with eligibility to visit US government research facilities strongly preferred

Desirable Technical Skills

• Familiarity with Python and its relevant data science libraries (e.g., NumPy, Pandas)
• Familiarity with key AI/ML frameworks (e.g., PyTorch, TensorFlow, or JAX)
• Working knowledge of optimizing AI/ML workloads on parallel architectures (e.g., GPU acceleration, distributed training)