Houston 68 (Spring Green) Dairy - Customer Service Rep - Part time

Responsibilities

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service.

• Stock and properly rotate products on a daily basis while maintaining all department and safety/sanitation standards.
• Assist with inventory control; load, unload, and move product.
• Organize, clean, and prepare the back area for the night crew and incoming trucks.
• Organize merchandise on pallets to present the department professionally to the public.
• Ensure integrity of shelf tags and signage; create or prepare signage as needed.
• Maintain standards in shrink, safety, inventory control, and sanitation.
• Check shipments for out-of-date and damaged products to ensure freshness and quality.
• Build, stock, maintain, and take down store displays.
• Provide superior customer service by answering questions and assisting customers with selections.
• Help customers locate store merchandise.
• Merchandise product effectively using suggestive selling techniques to meet customer needs and build department sales.
• Clean and sanitize sales floor, display cases, prep areas, and equipment.
• Properly handle and maintain the operation of all equipment.
• Comply with departmental SOPs and store operating procedures.

Department-Specific Responsibilities

• Beauty: Knowledge of beauty and cosmetic aids.
• Drugstore / General Merchandise: Prepare tags and signs as needed.
• Grocery: Organize, clean, and prepare back area for the night crew and incoming trucks; prepare tags and signs as needed.
• Texas Backyard: Passion for the outdoors; ability to complete Green Thumb training (H-E-B internal training).
• Entertainment: Knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games.

Requirements

Age Requirement: 18+

• Work Experience:
  • Strong customer service skills (Required)
  • Communication and interpersonal skills (Required)
  • Reading and writing skills (Required)
  • Planning and organizing skills (Required)
• Education: High School Diploma or GED (or equivalent) (Required)
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire.

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, performing detailed and precise tasks while staying attentive to customer needs.

• General:
  • Constantly (5.5+ hours per 8-hour day): Reach at waist, grasp.
  • Frequently (2.5 - 5.5 hours per 8-hour day): Stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements.
  • Occasionally (0 - 2.5 hours per 8-hour day): Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms.
  • Exposure to cold, loud noise, and wet conditions varies by department.
• Department-Specific:
  • Beauty:
    • Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs.
  • Drugstore / General Merchandise:
    • Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs.
    • Frequently: Ulnar/radial deviation, extend and flex wrists.
  • Grocery:
    • Frequently exposed to cold conditions.
    • Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs.
    • Frequently: Ulnar/radial deviation, extend and flex wrists.
  • Texas Backyard:
    • Frequently exposed to ambient temperatures.
    • Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs.
  • Healthy Living:
    • Constantly: Cervical flexion.
    • Must be able to lift 50 lbs, and manage in excess of 50 lbs.

Partners must never lift beyond their own safe lifting limit. If an item is too heavy, break it down or ask for assistance.