Houston 62 (Tuckerton) RX Tech - Pharmacy Care Representative - Part time

Responsibilities

• Provide / role-model superior customer service; work closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care
• Promote / foster "Greet, Ask, and Thank" and H-E-B telephone strategies; direct calls to appropriate Partner
• Receive written prescriptions from customers; obtain / verify demographic and profile-related information; receive refill prescription numbers (by phone and at drop-off counter) and obtain profile-related information; process written prescriptions and refill numbers into RXEVO
• Generate prescription-related paperwork; file / retrieve / maintain prescriptions in the Will-Call area
• Use RXEVO at point of sale (POS) system; ensure procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)
• Direct customers to counseling window for Pharmacist consultation
• Obtain / return tills from bookkeeping; process customer transactions at register
• Maintain manual signature capture receipts; scan into RXEVO in a timely fashion
• Properly process / clear prepaid prescriptions
• Ensure all prescription deliveries are finalized; print RX delivery ledger daily
• Complete contact patient queue
• File / maintain prescription hard copies
• Assist Technicians and Pharmacists to ensure complete, efficient production for the shift
• Participate in / assist with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events
• Check in / assist customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps
• May participate in other professional services activities
• Receive OTC inventory; check delivery for accuracy compared to invoices, contact H-E-B warehouse or vendor if inventory is short
• Stage OTC inventory; break out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies)
• Comply with Return to Stock SOP to locate prescriptions via inventory management queue
• Ensure caps, vials, bags, etc., are correctly stocked
• Record fridge and freezer temperature logs
• Comply with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI)
• Comply with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions
• Comply with SOP to process PSE transactions; follow manual process only if electronic system unavailable
• Comply with Central Fill check-in procedures
• Ensure department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines
• Remove trash from department; comply with trash compactor processes

Qualifications & Key Requirements

• Age requirement: 18+
• Work experience: Experience in retail; experience in pharmacy a plus
• Experience working in a fast-paced environment

Knowledge / Skills / Abilities

• Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs
• Strong communication and customer service skills
• Mathematical skills (including calculating measurements)
• PC skills, including MS Office and H-E-B software and programs required by the job
• Cash-handling skills
• Ability to maintain composure in high-stress situations
• Ability to demonstrate strong telephone etiquette
• Ability to manage multiple priorities and shift focus between tasks
• Ability to work in a team environment
• Ability to work with little direct supervision
• Willingness to cross-train

Education

• High School Diploma or GED or equivalent

Licenses / Certifications

• Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation)

Physical Demands & Working Conditions

• Function