Houston 61 (Grant) Deli - Food Service Rep - Part time

Responsibilities

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures

Additional Department-Specific Responsibilities

• BAKERY:
  • Records production and shrink to aid in production planning
  • Assists in technical areas as needed (e.g., baking, frying, and decorating)
  • Culls bakery products for poor quality, expiration dates
• DELI:
  • Takes care of service counter Customers
  • Uses ordering system applications
  • Uses Fresh Production Planner
  • Performs inventory management processes (MSI, PAW) as required
  • Ensures catering orders are prepared and ready in time for Customer pickup
  • Performs all sanitation and maintenance tasks for Deli slicers
• PREPARED FOODS:
  • Serves / packages products at customer's request
  • Educates customers on preparation / reheating instructions of prepared foods
  • Prepackages condiments (sauces, dressings) for prepared food items
  • Cuts, slices, dices, chops, food in preparation for chef

Qualifications

• Age Requirement: 18+
• Work Experience: Knowledge/Skills/Abilities:
  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
  • Ability to work in a fast-paced environment
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications:
  • Completion of Company Orientation
  • Food safety and sanitation training - upon hire

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, in detailed and precise tasks. Work with Customers, staying attentive to their needs. Perform the following, based on your Department:

• Bakery:
  • Constantly reach at waist, grasp
  • Frequently stand, walk, reach at shoulder, bend
  • Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
  • Occasionally be exposed to wet, cold, hot conditions, loud noise
  • Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
• Deli:
  • Constantly reach at waist, grasp
  • Frequently stand, walk, stoop
  • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  • Occasionally be exposed to wet, cold, hot conditions, loud noise
  • Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs