Houston 53 (Cypress Market) eStores - In-Store Shopper - Part time

About the Role

As an eStore In-Store Shopper, you'll select, sort, and unload items to complete eCommerce online orders.

Responsibilities

• Selects merchandise from sales floor to complete customer online orders
• Sorts/unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
• Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
• Makes decisions on customers’ behalf if requested item is unavailable
• Provides superior customer service; answers product-related questions, locates products, and helps in-store customers, as needed
• Returns extra/unwanted products to their proper in-store location
• Communicates continuously with department managers and partners to locate product
• Minimizes shrink through careful handling of product
• Follows Standard Operating Procedures (SOPs); achieves productivity standards
• Performs eStore Curbie duties, as needed
• Complies with federal, state, and company regulations/standards for product freshness, food safety, and sanitation
• Gathers baskets and picks up trash inside and outside eStore as needed
• Maintains/stocks bag areas
• Organizes carts/maintains cleanliness within the eStore
• Maintains standards for safety and sanitation

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required.

Requirements

• 16+ years of age
• 3+ months of experience as a Curbie or related experience (required)
• Experience in personal shopping (preferred)
• Strong customer service skills (required)
• Strong communication skills (required)
• Ability to make effective decisions on behalf of the customer with limited information (required)
• Ability to prioritize and handle cross-functional tasks (required)
• Ability to work a flexible schedule (required)
• High school diploma or GED or equivalent (preferred)
• Completion of all required training upon hire (e.g., Alcohol Seller's Training) (required)

Physical Demands & Working Conditions

• Perform in a fast-paced work environment which requires detailed work and precision
• Work with customers and stay attentive to their needs
• Work a flexible schedule, based on business needs
• Work in varying conditions; exposed to hot, wet, and/or cold conditions
• Constantly walk, reach at waist, grasp
• Frequently reach at knees, push/pull with arms
• Occasionally sit, stand, reach overhead, reach at shoulders, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, perform fine motor movements
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs
• Use a manual pallet jack multiple times per day

Measurements noted are generally defined as:

• Constantly: 5.5+ hours per 8-hour day
• Frequently: 2.5 – 5.5 hours per 8-hour day
• Occasionally: 0 – 2.5 hours per 8-hour day

Partners must never lift beyond their own safe lifting limit. If an item is too heavy, the partner must break the box down or ask for assistance.