Houston 41 (Bear Creek) CFT - Cross Functional Rep - Part Time

Responsibilities

Job Summary: As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

• Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection
• Uses suggestive selling techniques to meet customer needs and build department sales
• May make regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts of different departments
• Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments
• Builds, stocks, and maintains displays and fixtures
• Assists with inventory control; loads, unloads, and moves product
• Slices, packages, labels, rotates, merchandises, culls, and prices product
• Gains knowledge of multiple departments; applies understanding of processes / policies
• Complies with Store and department SOPs, policies, and applicable laws
• For the Service cross functional team, works as a Checker when not performing Cross Functional duties
• Ensures compliance with departmental / Store SOPs for food safety and sanitation
• Properly operates and maintains all equipment
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Requirements

Age Requirement: 18+

Work Experience: 6+ months of experience in H-E-B Store operations - Required

• Knowledge of computer systems (Symbol, ACR, label machine) - Required
• Customer service and interpersonal skills - Required
• Verbal / written communication and reading skills - Required
• Ability to adapt to performing a wide range of duties across multiple departments - Required
• Ability to work autonomously - Required

Education: HS Diploma or GED or equivalent - Required

Licenses/Certifications: Completion of Company Orientation and Safety Training - Required

Physical Demands & Working Conditions:

• Bakery: Constantly* reach at waist, grasp; Frequently stand, walk, reach at shoulder, bend; Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
• Dairy / Frozen / Grocery / Market: Constantly* reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold conditions, loud noise; DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs; FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs; GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs; MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs
• Deli: Constantly* reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
• Cosmetics / Drugstore / General Merchandise: Constantly* reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet conditions, loud noise, ambient temperatures; COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs; DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs; GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs
• Floral: Constantly* reach at waist, grasp; Frequently stand, walk; Frequently be exposed to cold conditions; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor,