Houston 36 (San Felipe) eStores - Curbie - Part time

About the Role

As an eStore Curbie, you will retrieve eCommerce online orders from their put-away locations and transport them to the Customer, ensuring excellent customer service and maintaining high standards of safety and sanitation.

Responsibilities

• Uses a digital tool to retrieve and review customer orders
• Communicates order changes/adjustments to customers
• Makes necessary adjustments to orders based on customer requests
• Audits orders for bagging, quality, completion, and note-following
• Packages, transports, and loads groceries/merchandise from holding areas to the customer’s vehicle
• Minimizes shrink through careful handling of products
• Achieves productivity standards
• Gathers baskets and picks up trash inside and outside the eStore, as needed
• Maintains/stocks bag areas
• Returns products to shelves
• Transfers products from slot to slot to help free up carts
• Organizes carts and maintains cleanliness within the eStore
• Maintains standards for safety and sanitation

Qualifications & Key Requirements

• Age: 16+
• Customer service skills - Required
• Communication skills - Required
• Ability to prioritize and handle cross-functional tasks - Required
• Ability to work a flexible schedule - Required
• Completion of all required training (e.g., Alcohol Seller's Training) - upon hire

Physical Demands & Working Conditions

• Perform in a fast-paced work environment requiring detailed work and precision
• Work with customers and stay attentive to their needs
• Work a flexible schedule based on business needs
• Work in varying conditions, including hot, wet, and/or cold environments
• Constantly walk, reach at waist, grasp
• Occasionally sit, stand, reach overhead, reach at shoulders, reach at knees, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, push/pull with arms, twist, pinch, perform fine motor movements
• Lift 55 lbs and manage in excess of 55 lbs
• Use a manual pallet jack multiple times per day

While there may be exceptions, the measurements noted are generally defined as: Constantly (5.5+ hours per 8-hour day), Frequently (2.5 - 5.5 hours per 8-hour day), Occasionally (0 - 2.5 hours per 8-hour day). It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy, the Partner must break it down or ask for assistance.

Last revised: 2/1/2024