Housing Quality Standards Inspector 31-26

Established in 1937, Austin Housing Authority (AHA) is a national leader in providing safe, healthy, and affordable housing options for the Austin community. AHA's mission is to cultivate sustainable affordable housing communities and partnerships that inspire self-reliance, growth, and optimism. AHA provides access to safe, stable housing to over 20,000 individuals in partnership with the U.S. Department of Housing and Urban Development, local government entities, and numerous non-profit agencies.

About the role

AHA is seeking a motivated and mission-driven Housing Quality Standards Inspector to support our Housing Choice Voucher (HCV) and other rental assistance programs through inspections, compliance monitoring, and customer service.

Responsibilities

• Perform inspections to ensure compliance with HUD's Housing Quality Standards (HQS) for HCV and other rental assistance programs.
• Schedule all HQS inspections using the Elite Inspection Module.
• Complete inspections using the Elite HQS Mobile App.
• Conduct annual recertification, initial, and complaint inspections, and report findings to relevant parties.
• Advise property owners and managers on deficiencies and compliance deadlines.
• Monitor repair deadlines and conduct follow-up inspections to ensure completion.
• Conduct rent reasonableness analyses for new leases and annual rent changes.
• Respond promptly to inquiries from property managers, partners, and clients by phone or email.
• Provide clear guidance on program policies and procedures.
• Maintain positive working relationships with clients and stakeholders.
• Perform accurate and timely data entry.
• Maintain organized records using the digital file storage system.
• Inform Assisted Housing staff of inspection statuses and non-compliance issues that may require abatement or contract termination.
• Provide support to the Assisted Housing department as needed and complete other duties as assigned.

Requirements

• High School Diploma or GED; OR
• Two years related experience and/or training; OR
• Equivalent combination of education and experience.
• Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, etc.).
• Working knowledge of building maintenance and construction methods.

Qualifications

• Ability to provide compassionate and professional customer service to clientele of diverse backgrounds including people with disabilities and people experiencing homelessness.
• Excellent oral and written communication skills.
• Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers.
• Knowledge of HUD programs, regulatory compliance, and the affordable housing industry.
• Knowledge of business English, basic arithmetic, and general office practices and procedures.

Work Environment

• Combination of indoor facility spaces and outdoor grounds.
• Regular interaction with mechanical systems, maintenance tools, and transportation equipment.
• Ability to lift, carry, and move at least 25 lbs.
• Comfortable working both indoors and outdoors, including in varying weather conditions.
• Capable of standing, walking, bending, and performing physical tasks for extended periods.

Pay

Starting rate: $22.58/hour

Benefits

• Paid sick leave, annual leave, birthday leave, and federal holidays.
• 100% of employee health insurance premiums paid by the agency.
• Supplemental health, dental, vision, and life insurance options for employees and family.
• Employee Assistance Program.

More details about compensation and benefits.