Housing Problem Solving Specialist

About the role

The Housing Problem Solving Specialist works directly with families experiencing a housing crisis. This includes assessing families' needs and resources, explaining how the homeless response system works, exploring available housing and shelter options, and providing resources and referrals.

Responsibilities

• Offer problem-solving support to families so they can maintain their current housing or quickly secure a safe place to stay.
• Problem-solving approaches are trauma-informed and strengths-based. This might include mapping of personal networks and resources, motivational interviewing, conflict resolution, and/or mediation.
• Assess families’ eligibility for San Francisco’s Homelessness Response System, which includes shelter, rental subsidies, and permanent supportive housing.
• Help families understand how the system works, and whether and how they can access it.
• Provide families with referrals for emergency overnight shelters, food and other basic needs, and all other relevant resources.
• Maintain up to date information about families in both Compass’ Salesforce database and the city-wide ONE System.
• Once a family is matched with a housing opportunity, offer support to facilitate the connection and ensure that they are able to take advantage of it.
• Assess and de-escalate potentially volatile situations.
• Advocate for clients in their search for stable, long-term housing.
• Participate in community events and mobile and community outreach efforts.

Requirements

Relevant experience in social work or a related field.

Experience working with families in crisis.

Excellent interpersonal, listening and communication skills.

Strong computer skills with proficiency in Outlook, Word, Excel, and PowerPoint.

Ability to assess and de-escalate potentially volatile situations.

Demonstrated commitment to diversity, equity, inclusion and belonging work.

Skills

• Relevant experience in social work or a related field.
• Experience working with families in crisis.
• Excellent interpersonal, listening and communication skills.
• Strong computer skills with proficiency in Outlook, Word, Excel, and PowerPoint.
• Ability to assess and de-escalate potentially volatile situations.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.

Benefits

Salary range: $26 - $30 per hour based on experience, languages spoken and education.

7.5 hours per day / 37.5 hours per week. Non-exempt.

Paid time off: 4 weeks of vacation the first year, 5 weeks in following year. Also paid holidays, sick time, family leave, time off for education.

Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.

Retail: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.

Membership in OPEIU/Local 29 union.

Pay

$27-31 per hour

Schedule

Full time, Monday - Friday, primarily during standard working hours.

Location

37 Grove St, San Francisco