Housing Options Officer

About the role

This is a great time to join Test Valleys forward thinking and proactive housing team. We are looking for a new Housing Options Officer; this post plays a key role in the prevention of homelessness in the Borough.

Responsibilities

• Work with customers to prevent them from becoming homeless
• Operate within the legal framework and internal policies
• Carry out in-depth housing assessments and investigate applications for assistance
• Identify how to ensure each customer maintains a home
• May involve working with customers to save their current home or helping them to find a new one
• Work with Ukrainian and/or refugees from other backgrounds as and when required
• Ensure the Council adheres to its legal responsibilities
• Work closely with all other teams within the housing service whose primary focus is to prevent and relieve homelessness

Requirements

You will hold a caseload and be responsible for ensuring the Council adheres to its legal responsibilities. You will work closely with all other teams within the housing service whose primary focus is to prevent and relieve homelessness.

Qualifications

We are looking for people who are dynamic, customer focused, and who thrive in a busy and demanding environment.

Skills

You will have a desire to help support people, providing advice and assistance while managing expectations.

Benefits

Test Valley is a great place to work, it is a place for everyone, we support our communities, and our staff, to thrive. We pride ourselves on our open and friendly culture and offer a professional, positive, and stable working environment.

Pay

Salary range £37,649 52 - £41,121 00 per annum

Schedule

The role is expected to be across our Andover and Romsey Offices with some flexibility for home working.