Housing Counselor

About the Role

Embark on a fulfilling journey as a Housing Counselor with North East Community Action Corporation, where you will play a pivotal role in transforming lives within the community. This position offers the unique opportunity to engage directly with individuals and families, providing vital support and guidance to help them achieve stable housing solutions. You will develop deep connections, utilizing your problem-solving skills to navigate challenges and foster empowerment. Your empathetic approach will bring hope to those facing housing insecurity, making a lasting impact in their lives. Join a mission-driven organization that values customer-centricity and is dedicated to social change.

Responsibilities

• Assist clients in understanding their housing options and resources available to them.
• Conduct thorough assessments to identify individual needs and create personalized action plans.
• Facilitate workshops and information sessions on topics such as budgeting, tenant rights, and homeownership.
• Provide one-on-one support, guiding clients through the application processes for housing assistance programs.
• Maintain accurate and confidential client records.
• Collaborate with community partners to enhance service delivery.
• Stay informed about local housing policies and market trends to ensure clients receive current and relevant information.
• Engage with clients empathetically while maintaining professionalism to build trust and foster a supportive environment.

Skills

• Strong interpersonal and communication skills to connect effectively with diverse clients.
• Problem-solving abilities to help clients navigate housing issues and find appropriate solutions.
• Empathy and patience to build trusting relationships and facilitate open discussions about sensitive topics.
• Strong organizational skills for managing case files and documentation accurately.
• Customer-centric attitude to provide exceptional service and support.
• Adaptability to handle varying situations and challenges on a daily basis.
• Knowledge of housing regulations and community resources to serve as a knowledgeable advocate for clients.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Health Savings Account
• Paid Time Off
• 4-day workweek