Housing Case Manager - Larkin Place Apartments

Major Areas of Accountability

• Provide supportive services to address issues and barriers that negatively impact progress toward goals.
• Maintain responsibility for tenant rosters that show entry-exits for relevant Jamboree property.
• Monitor for warning signs of de-compensation and crisis, and responding accordingly.
• Record keeping, documenting and reporting as needed.
• Document resident participation in services and track progress of resident goals.
• Complete monthly newsletters describing the available social and supportive services offered on-site and off-site, including a calendar reflecting the time and location of such services.
• Maintain information regarding the off-site services and programs and provide referrals to such programs when appropriate.
• Provide advocacy, onsite case management services and linkage to residents as needed.
• Complete intake assessment and orientation with new residents.
• Maintain effective relations and coordinate services between community supports, service providers and property management.
• Provide a positive atmosphere for the residents and promote community engagement.
• Provide daily Adult Education groups/workshops onsite to residents.
• Plan and coordinate Health and Wellness events and community building activities yearly.
• Input data into the Homeless Management Information System (HMIS) accurately and on a timely basis.
• Provide onsite life skills training and reinforcement to residents.

Level of Education, Experience and Skill Set

• Over 21 years of age.
• Experience working with individuals experiencing chronic homelessness and mental health challenges.
• Familiarity with the Housing First, Harm Reduction and/or Recovery Oriented service models.
• Ability to maintain relationships with other consumers/members while maintaining appropriate boundaries as a staff.
• Ability to interact in a culturally diverse community.
• AA degree preferred; or equivalent experience serving homeless individuals.
• Ability to work effectively in an interdisciplinary team setting and also independently.
• Knowledge of independent living skills such as cooking, budgeting, housekeeping, being a good neighbor, etc.
• Valid California driver’s license and availability of an insured vehicle.

Physical Demands

• The Housing Case Manager is required to talk and hear.
• The employee is often required to sit and use their hands and fingers to handle or feel.
• The employee is required to stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and to stoop, kneel, crouch or crawl.
• Vision abilities required by this job include close and far vision.
• Ability to operate a computer keyboard, and lift files and reports.
• Exposure to glare from a computer.

Work Environment

• Working with the homeless population whether on the streets, in shelters or other places of habitation or services.
• Exposure to bed bugs or other infestations, unpleasant smells or odors, unclean individuals or homes due to homelessness or mental health symptoms or poverty.
• Some work will be in a recreational room or common area.
• The noise level is usually moderate but will vary depending on the activity participating in.