Houseperson

About the role

Join our team and rediscover a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join for a season or stay to build a career. From day one, you'll receive industry-leading compensation, free Epic passes along with free ski and snowboard lessons, 40% retail discounts, training and development through Epic Service, and wellness benefits.

Responsibilities

• Walk assigned floors at the beginning and end of shift; remove newspapers and service trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
• Clean public areas—hallways, elevators, service areas, stairwells, etc.
• Remove dirty linen, terry and trash from the service areas and transport to appropriate locations.
• Assist sectional housekeepers as needed (e.g., moving furniture, rollaways).
• Report missing or damaged articles and submit all found items to the Housekeeping office per Lost and Found procedures.
• Respond to guest requests and questions; report guest issues and complaints in a hospitable manner to ensure satisfaction.
• Ensure hallways are clear of trash and used room service trays are taken to the Stewarding department.
• Report the need for floor cleaning/polishing and carpet shampoo; coordinate and operate cleaning equipment.
• Arrange newspapers and magazines in the lobby; clear tables of used materials and/or trash.
• Report maintenance issues promptly to ensure items are logged with the PBX center.
• Transport baby cribs and rollaway beds to guest rooms.
• Participate in training classes set up by The Arrabelle, Rock Resort and Vail Resorts.
• Comply with all resort policies, procedures and standards of operation.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• Preferred: 2–3 years of housekeeping experience or equivalent.
• Preferred: Previous housekeeping experience in hotels or condos.
• Must be able to communicate efficiently in English.
• Must be able to communicate in Spanish.
• Must be able to lift up to 30 lbs.
• Must be able to stand for long periods in excess of 2 hours without sitting.
• Must be willing to work a varied schedule, including weekends and holidays.

Benefits

• Free Epic passes and free ski and snowboard lessons.
• Employee discounted lift tickets for friends and family.
• 40% retail discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Excellent training and professional development.
• Referral program.
• Full-time roles are eligible for health insurance (medical, dental, vision) after meeting eligibility requirements; seasonal employees may qualify after 500 hours.
• Free ski passes for dependents.
• Critical illness and accident plans.

Pay

The expected pay range is $20.00/hr – $23.00/hr. Individual compensation decisions are based on a variety of factors.