Houseperson

About the Role

Provides excellent guest service in an efficient, courteous, and professional manner while adhering to guidelines and procedures. Responsible for the cleanliness of public spaces, usage and organization of supplies, and assisting room attendants to ensure cleanliness standards are met. Assists the maintenance department with minor repairs and work orders.

Responsibilities

• Keep public areas of the hotel, grounds, and parking lot clean, maintaining brand standards and providing guest service when necessary, including assisting guests with baggage.
• Respond to guest requests, such as delivering supplies (shampoo, towels, roll-away beds, etc.) in a timely and hospitable manner.
• Perform minor troubleshooting and maintenance of hotel equipment (e.g., leaking faucets, running toilets).
• Set up meeting rooms if applicable.
• Adhere to general cleanliness guidelines for public areas of the property.
• Maintain a thorough knowledge of emergency procedures.
• Assist with guest issues while maintaining professionalism and a hospitable attitude.
• Other duties as assigned, including assistance in housekeeping, laundry, or maintenance departments.

Requirements

• Proper handling of linens, terry, and other supplies with attention to sanitation and cost controls.
• Knowledge of safety and security measures; report or correct hazardous conditions immediately.
• Follow all guidelines from the training checklist for areas to be maintained.
• Ability to clean guest rooms to brand standards as per the training checklist for room attendants.
• Basic maintenance repair skills (e.g., fixing a leaking faucet or running toilet).
• Must be able to work alone without direct supervision and as part of a team.
• Ability to multitask while remaining service-centric and communicating professionally with guests and co-workers.

Qualifications

• High school diploma or equivalent.
• Experience in similar capacities (e.g., lodging, housing, hospitals, care facilities) preferred.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for up to eight hours, bend, stretch, reach, climb, and kneel.
• Must have adequate vision and hearing.

Working Conditions

• Physical presence at the hotel is required; not conducive to telecommuting or remote work.
• Standing and walking for long periods while maintaining a friendly, professional image.
• May be required to work outdoors in heat or cold for extended periods.
• May be required to work any day/shift, including nights and weekends.

Career Advancement

• Room Attendant
• Maintenance Technician

Character traits of honesty and trustworthiness are essential due to access to guestrooms and property. Potential associates must pass appropriate security clearances per company policy.